Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you're looking for a new opportunity where you can truly make a difference, we hope you'll apply for a position with us.
Job Summary
- Lead a team of recruiters responsible for sourcing, screening, and submitting qualified candidates for high-volume requisitions across multiple clients and industries
- Screen and qualify resumes as needed to ensure submission quality and fill rate alignment
- Set daily and weekly expectations with recruiters based on open volume, client urgency, and priority roles
- Monitor and drive recruiter productivity, ensuring adherence to performance metrics, submission targets, and fill ratios set by senior leadership
- Track and report on individual and team performance; provide coaching, feedback, and corrective action where needed
- Serve as a key delivery point of contact for account managers, client partners, and other internal stakeholders
- Participate in intake calls and workforce planning sessions to ensure alignment on hiring goals, job profiles, and delivery timelines
- Respond to volume spikes and urgent requests by reallocating resources and communicating capacity or risk across accounts
- Ensure recruiter compliance with internal processes, documentation standards, and VMS/ATS protocols
- Support recruiter onboarding, training, and ongoing development in partnership with Enablement and TA leadership
- Identify and escalate delivery risks proactively; partner with leadership to implement resolution plans
- Contribute to operational improvements, automation efforts, and continuous process enhancement
Qualifications
- 5+ years of experience in staffing or recruiting, with at least 2 years in a team leadership or management capacity
- Strong understanding of recruiting best practices across W2, C2C, and 1099 engagements
- Demonstrated experience coaching recruiters, driving performance, and meeting SLAs in a high-volume environment
- Excellent screening, sourcing, and resume evaluation skills
- Strong organizational, reporting, and communication abilities; comfort working with CRM/ATS and VMS tools
- Experience collaborating with account managers, delivery leaders, and external stakeholders
- Proven ability to manage competing priorities and respond effectively to shifting business needs
- Data-driven mindset with a focus on execution, accountability, and continuous improvement
- Prior experience in staffing agency or MSP delivery environments preferred
Top Skills
What We Do
Pinnacle Group is a leading provider of information technology and workforce solutions. Pinnacle Group includes Pinnacle Technical Resources, Inc., its flagship information technology staffing and consulting services provider; Pinnacle MSP, a managed services provider; Pinnacle Payrolling, a payrolling and independent contractor compliance provider; Pinnacle Canada, which provides staffing, MSP and payrolling services in Canada.
Pinnacle Group has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit http://www.pinnacle1.com
Apply online now at http://www.pinnacle1.com/careers/
