Head of Talent

What is Nooks?

Nooks is a platform transforming sales reps from manual laborers to scientists. With today’s technology, sales reps shouldn’t need to manually write hundreds of emails, research hundreds of websites/linkedins, and make hundreds of calls. They should instead focus on the parts of their job that actually require people - talking to customers, being creative, and problem-solving. With a combination of AI tools, automation and real-time collaboration, Nooks can do the rest.

The problem

Sales pipeline is critical for growing companies. Many, especially B2B companies, have teams of sales/business development representatives (SDR/BDRs) or full-cycle account executives whose responsibility is to identify, contact, and qualify new potential customers. There are ~750,000 SDR/BDR’s in the US alone (e.g. Airtable, Brex, Databricks and many other tech companies have sizable SDR/BDR teams)

In their day-to-day, SDR/BDRs spend time on 3 main activities:

1. Prospecting & research - identify a list of potential customers using signals like industry, size, fundraising, headcount growth, new hires, job descriptions, etc.
2. Email & LinkedIn messaging - write messages to those contacts to convey the problem and pitch your product. The goal is for them to book a demo
3. Calling - Live phone conversations often have higher conversion than emails because they’re more personal, but there’s a lot more manual work involved

Most of the sales rep’s job can be automated with today’s technology: large language models, web scraping, automation, integrations, etc.
Nooks today

Our customers use Nooks for most of their day (avg ~3hrs/business day). Nooks currently owns end-to-end workflows around sales calls:

• AI dialer - automates the manual parts of the calling process: skipping answering machines, leaving voicemails, taking notes, logging calls, even figuring out what to say on a call
• Analytics - we record, transcribe, and analyze every call. Since these are all outbound calls with little context, these calls follow similar structure - opener, pitch, questions/objections, ask for meeting, etc. So we can answer questions like: “which reps struggle to book the meeting with prospects who showed interest” or “what are the most common objections across each of our key personas”
• Salesfloor - sales reps & managers can work together throughout the day, listen to each others’ calls, give real-time advice, coaching, shadowing, onboarding, training.

Teams that use Nooks often see a 2-3x increase in reps’ productivity within weeks! And we’re working on adding prospecting / research workflows (to-be-announced soon!)The role

• Support Nooks’ growth by acting as a strategic thought partner to department heads across the company on things like org design, building diverse pipeline, recruiting process etc.
• Play a critical role in determining which levers we should pull to drive pipeline (online, sourced, agency, referrals etc). 
• Create a structured end-to-end hiring process that consistently delivers hires mapping to our organizational values.
• Inquisitive nature/ability to figure out new domains in which we as a company will have limited hiring experience.
• As our first full-time people hire, you will play an important role in shaping our culture and in driving strategic initiatives e.g. employment branding, university programs initiatives, geographic expansion etc.

Responsibilities

• Individual contributor full cycle recruiting responsibility.
• Addressing client and candidate needs before being asked
• Create and execute on a strategic roadmap for talent acquisition at Nooks.
• Help implement recruiting initiatives, policies and practices that set us up for the next phase of our growth.
• Work with senior leadership on headcount planning and role prioritization.
• Ownership of recruiting analytics to help drive our decision-making. You will also be responsible for reporting back to the business on our progress.

Requirements

• >4yrs previous recruiting experience, including at least 1 year in-house
• At least 2 years of in-house tech or business/gtm recruiting experience within a growth mode startup
• BA/BS degree or higher

We offer competitive compensation because we want to hire the best people and reward them for their contributions to our mission. We pay all employees competitively relative to the market. In compliance with pay transparency laws and in pursuit of pay equity and fairness, we publish salary ranges for our open roles. The target salary range for this role is $160,000 - $230,000. On top of this, we offer equity, generous perks, and comprehensive benefits.