About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs
We are changing the way people think about customer care, and we need your help!
We're seeking a Recruiting Lead to oversee all Customer Service Representative recruiting activity. This role will be responsible for hiring, community sourcing and making proactive recommendations. We're looking for a leader who has the vision, experience and passion to contribute to our culture and the success of our programs.
- Oversee Recruitment operations and manage the front desk
- Responsible for the hiring process for our major partners
- Direct the efforts of the Recruiter and Recruiting Associate
- Develop plans and timelines to meet staffing needs
- Interface and build relationships with Operations and Human Resources to ensure business goals are met in compliance with applicable regulations and policy
- Ensure recruitment tracking and reporting requirements are maintained and accurate
- Develop relationships, networks and partnerships with organizations in the community to source for potential candidates
- Participate and help organize job fairs, open houses and recruiting events
- Coach and mentor direct reports
- Bachelor's Degree (preferred)
- 5+ years recruiting experience in a fast-paced, high volume call center environment or related industry
- Must be adept in sourcing, screening, identifying and selecting candidates
- Strong communication and interpersonal skills
- Excellent attention to detail, problem solving skills and organizational skills
- Proven ability to manage multiple tasks and demonstrate flexibility
- Ability to effectively interact with all levels in the organization
- A background in Operations would be considered an asset
IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
U.S Department of Labor Posters
Benefits of Working as a Recruiting Lead
- Industry-leading medical, vision, and dental benefit plans paid by the employee + paid time off and sick time leave benefits (where applicable by legislation)
- Amazing career growth opportunities
- Pay Type Salary
- Min Hiring Rate $45,000.00
- Max Hiring Rate $60,000.00
- Required Education Bachelor's Degree
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What We Do
We’re revolutionizing the global customer experience across all industries, delivering innovative, value-driven customer care solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize your CX through our data-driven and brand-specific approach.
By delivering actionable insights, we drive team performance and ROI alignment to meet your strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with your brand. Our track record speaks for itself and our long-standing relationships speak to our performance.
We are IntouchCX. Where a global footprint meets a local presence. Where scale meets soul. Where expertise meets energy. Where reliable meets relatable. Where professional meets personal. Where inspiration meets execution. Where your world meets our world.
We challenge assumptions. Redefine partnership. Disrupt convention. And boldly lead our clients, our people, and our industry toward a reimagined future.
