The Recruiter is responsible for screening and rescreening panelists according to the correct specifications through telephone conversation. They are also responsible in ensuring that the panelists have a clear understanding of the research project specifics, including the correct date/ time, methodology, length of interview, their commitment, and compensation.
• Make outbound calls to conduct structured surveys
• Record participant responses into our platform
• Understanding various types of methodologies SAGO handles
• Reviewing and having a general understanding of the overall screener and research objective.
• Properly pronounce and have at least some awareness of the products, medications, conditions or topics being discussed in the screener.
• Monitoring study quotas • Interact, correspond, and maintain effective communication with team members
• Follow up on initial contacts; detail oriented
• Ability to manage time/flexibility/organized
• Other duties as assigned
CORE COMPETENCIES:
• Ability to multi-task
• Excellent verbal and written communication skills
• Ability to work independently as well as with a team
• Strong telephone skills
• Strong basic computer and typing skills
• Dependable and responsible
• Work with minimal supervision
• Exhibit sense of urgency
QUALIFICATIONS
Education:
• High School Diploma or equivalent
Experience:
• 0-6 months customer service, administration or call center experience preferred
• Immediate Joiners preferred
Computer Skills:
• Microsoft Office/Computer Literate
- One side Drop Cab Facility for up to 50 kms from Office location.
- Free gourmet Tea/ Coffee on the house.
- Extensive Mediclaim Benefit.
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What We Do
Today’s markets demand new research methods. Sago, formerly Schlesinger Group, is the global research and data partner that connects business questions to human answers. Backed by our history, global reach, and innovative spirit, our adaptive solutions enable organizations to move beyond buyer data spreadsheets and make confident decisions.
When businesses have questions, we find answers. We help you understand your customers as people — their wants, needs and pain points. And we’re a committed partner that works with you to define your needs. Our comprehensive suite of qualitative and quantitative capabilities equips our team to create custom-made solutions that provide extensive audience access and deliver the data you need to better serve consumers.
After 55+ years in market research, our experience and stability support reliable offerings that grow your customer knowledge base, and our commitment to continuous improvement drives us to pioneer new paths in a rapidly evolving industry. Our range of solutions and expertise is constantly expanding, but our focus remains the same: people.
Ready for answers? Just say go. #Sago.
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