About IntouchCX
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About the Job
The Recruiter position is responsible for conducting interviews for agent level roles, and making the best hiring decision in selecting the right candidates in order to reduce attrition. This position also plays an instrumental role in providing an outstanding experience for new hires within the onboarding process by providing details such as orientation and training dates and times, an outlet for questions, and next steps in the onboarding process.
As Recruiter, You Will…
Meet daily with Recruiting Manager to determine daily hiring needs
Create positive experiences by building trust and transparency with Candidates
Interact with applicants via phone, video, and/or in person
Respond to inquiries from Candidates
Process and track applicants in an Applicant Tracking System
Recommend ways of improving recruiting process
Participate in job fairs & hiring events
Build relationships with internal employees
Ensure the onboarding process runs smoothly by providing details such as orientation and training dates and times, an outlet for questions, and next steps in the onboarding process
As Recruiter, You Have…
High school diploma or equivalent is required
1 year customer service, BPO, or retail experience
1 year recruiting experience in a fast-paced, high volume call center environment or related industry is a plus
Must be comfortable on phones or in person 8 hours a day
Maintain a secure, high speed internet connection
Outstanding interpersonal skills
Possess active listening skills
A love for interacting with diverse groups of people
Ability to work in a fast-paced, hectic, changing environment
Ability to handle a high volume of work
Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
Ability to take notes while conducting an interview
Ability to maintain confidentiality at all times
Strong computer skills and ability to do intermediate mathematical functions
Ability to adhere to all organizational policies and procedures
Ability to work a variety of shifts, including days, evenings, weekends and holidays
Goal oriented and strive to hit targets
Ability to use micro-sales skills
Passionate about Recruiting
Skills Required
- High school diploma or equivalent
- One year of customer service, BPO, or retail experience
- Comfort working on phones or in person for eight hours daily
- Secure, high-speed internet connection
- Outstanding interpersonal and active listening skills
- Ability to work in a fast-paced, changing environment and handle high work volume
- Ability to organize and follow up on multiple tasks accurately and promptly
- Ability to maintain confidentiality
- Strong computer skills and intermediate mathematical ability
- Ability to work varied shifts, including evenings, weekends, and holidays
- Goal-oriented approach and ability to meet targets
- Recruiting experience in a fast-paced, high-volume call center or related industry
- Micro-sales skills
What We Do
We’re revolutionizing the global customer experience across all industries, delivering innovative, value-driven customer care solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize your CX through our data-driven and brand-specific approach. By delivering actionable insights, we drive team performance and ROI alignment to meet your strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with your brand. Our track record speaks for itself and our long-standing relationships speak to our performance. We are IntouchCX. Where a global footprint meets a local presence. Where scale meets soul. Where expertise meets energy. Where reliable meets relatable. Where professional meets personal. Where inspiration meets execution. Where your world meets our world. We challenge assumptions. Redefine partnership. Disrupt convention. And boldly lead our clients, our people, and our industry toward a reimagined future.
