The Role
Lead a team of recruiters hiring frontline sales employees and other critical roles. Manage end-to-end recruitment, hiring targets, performance metrics, compliance, vendor relationships, and recruitment reporting. Deliver induction and onboarding training for FSEs and Sales Officers, coach team members, collaborate on workforce planning, and improve time to hire, cost per hire, offer-to-joining ratios, candidate experience, and hiring quality.
Summary Generated by Built In
Role Overview:
The Recruiter Team Leader (MG02) will lead a team of recruiters responsible for hiring frontline sales employees (FSEs) and other roles. The individual will drive hiring targets, ensure quality hiring, and improve recruitment efficiency while maintaining compliance with company processes. Additionally, this role will be responsible for training delivery for FSEs/Sales Officers to ensure onboarding readiness and productivity.
Key Responsibilities:
Lead and manage a team of recruiters to achieve daily, weekly, and monthly hiring targets
Drive end-to-end recruitment for FSE and other business-critical roles
Monitor team performance, productivity, and conversion ratios
Ensure adherence to recruitment processes, compliance, and documentation standards
Conduct regular reviews, coaching, and training sessions for team members and Sales Officers.
Deliver induction and onboarding training for FSEs/Sales Officers
Collaborate with business stakeholders (Sales Leaders, HR, etc.) for manpower planning
Track and improve key metrics such as TAT, cost per hire, and offer-to-join ratio
Ensure high-quality candidate experience and onboarding readiness
Onboard and manage recruitment vendor/agency relationships
Maintain and update recruitment trackers, dashboards, and reports
Key Requirements:
Graduate/Postgraduate in any discipline
3–6 years of experience in recruitment, with at least 2 years in a team handling role
Experience in bulk hiring (preferably sales/frontline roles)
Strong leadership, communication, and stakeholder management skills
Data-driven approach with strong analytical abilities
Proficiency in MS Excel and recruitment tools/ATS
Key Skills:
Team Management & Leadership
Stakeholder Management
Recruitment Strategy & Execution
Performance Management
Data Analysis & Reporting
Problem Solving
Training & Development
KPIs / Success Metrics:
Hiring target achievement (%)
Time to hire (TAT)
Offer-to-joining ratio
Cost per hire
Team productivity and performance
Quality of hires and retention
What We Offer:
Fast-paced, high-growth work environment
Opportunity to lead and scale recruitment operations
Performance-driven culture with growth opportunities
please keep it in the same format
Skills Required
- Graduate or postgraduate degree in any discipline
- 3-6 years of recruitment experience
- At least 2 years of experience handling a team
- Experience in bulk hiring
- Experience hiring sales or frontline employees
- Strong leadership skills
- Strong communication skills
- Strong stakeholder management skills
- Data-driven approach and strong analytical abilities
- Proficiency in MS Excel
- Experience with recruitment tools or applicant tracking systems
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The Company
What We Do
Paytm Payments Services Limited (PPSL) is a wholly owned subsidiary of One97 Communications. It is a technology company that provides digital payment solutions, including payment gateways, and financial tools for businesses in India. Its mission is to drive financial inclusion by empowering online brands, startups, and small merchants to accept digital payments and manage their business operations efficiently through robust, secure, and reliable technology.
