POSITION SUMMARY:
Recovery Support Navigators (RSN) provide care management and navigation support to engage patients in the treatment system and help them access an array of treatment services and community resources. RSN’s will assist patients in establishing care for substance use treatment services, coordinating referrals to primary care, withdrawal management, clinical stabilization services, and short- and long-term care, including therapy, while also assisting patients in navigating insurance issues
Position: Recovery Support Navigator
Department: Project ASSERT
Schedule: Part Time
ESSENTIAL RESPONSIBILITIES / DUTIES:
Responsible for documentation in the electronic medical record and complying with all data entry, data integrity, and data tracking requirements, and billing for services.
Screen patients for substance use using TAPs and other screeners to determine level of care.
Recovery Support Navigators (RSN) provide care management and navigation support to engage patients in care and help them access treatment services and community resources.
RSN assist members in locating and establishing substance use treatment services, coordinating referrals to primary care, withdrawal management, clinical stabilization services, and short- and long-term care, including therapy, while navigating insurance issues.
Monitors patients’ progress via patient’s level of functioning, adherence to treatment plans, recovery/relapse process and/or service needs.
Assists with scheduling outpatient visits and follow-up as needed.
Provides education, counsels, and supports clients. Uses a variety of culturally, linguistically and educationally appropriate strategies, in a variety of settings. Coordinates with Interpreter Services, as needed.
Develops and maintains strong relationships with the community and resources to ensure patient access.
Collaborates and coordinates with multi-disciplinary health care team members to promote positive prevention, harm reduction.
Documents patient encounters, resource development efforts, and other interventions for each patient, including date, time, and signature in the electronic medical record.
Bills appropriately for each patient encounter.
Complies with departmental, regulatory and contract requirements for documentation recording, and data collection, and other records and reports within required time frames.
Provides other administrative and special project assistance as required or assigned.
Remains knowledgeable of and follows appropriate policies, procedures, and work standards, including but not limited to, policy regarding hours of work, absenteeism, and tardiness.
Maintains competency in areas of responsibility to ensure quality of care
Maintains strict protocols of all confidential or sensitive information
Attends hospital required and relevant training sessions or activities.
Promotes a positive and collaborative work environment supportive of the hospital’s missions and goals.
Adapts to changing departmental needs, including but not limited to, offering assistance to other team members, adjusting assignments, and other functions.
Performs other duties assigned or as necessary.
JOB REQUIREMENTS
EDUCATION:
Bachelor’s degree (or equivalent) preferred.
Degree in social work, psychology or related human services field is highly preferred.
May waive experience requirement for candidates with Bachelor's degree or higher.
Associate's degree (or equivalent combination of formal education and experience in community health) plus a minimum of 1 - 2 years in healthcare is preferred.
CERTIFICATES, LICENSES, REGISTRATIONS Preferred:
Licensed Alcohol and Drug Counselor (LADC): encouraged to apply.
EXPERIENCE:
Experience in a healthcare setting is preferred, especially working with individuals who have substance use disorders and other complex needs.
KNOWLEDGE AND SKILLS:
Knowledge of community, social, and health resources, particularly substance use-related resources.
Empathic understanding of patients and skilled in performing multicultural needs assessments and developing concrete service plans.
Expertise in establishing working relationships with patients, their family, professionals, and the community, including the ability to collaborate with a multidisciplinary health care team.
Computer competency, inclusive of the ability to access and enter data.
Ability to work in a fast paced environment, inclusive of organizational skills, critical thinking, and problem solving abilities.
Effective verbal, written, and interpersonal communication skills to facilitate interactions with various members of the health care team, patients, and their families.
Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served, is preferred.
Demonstrated flexibility with client’s priorities, evolving needs, and goals.
Sensitivity to ethnic, cultural, gender, and sexual orientation diversity; values; beliefs; and behaviors
Demonstrated critical thinking and problem solving ability
Compensation Range:
$22.84- $31.97This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.
NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.
Equal Opportunity Employer/Disabled/Veterans
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
Skills Required
- Document patient encounters and bill services in electronic medical record
- Screen patients for substance use using TAPs and other screening tools
- Knowledge of community, social, and health resources related to substance use
- Computer competency, including data entry and accessing electronic records
- Ability to coordinate referrals to primary care, withdrawal management, clinical stabilization, and therapy
- Maintain confidentiality and follow policies, procedures, and documentation standards
- Bachelor's degree (or equivalent)
- Degree in social work, psychology, or related human services field
- Associate's degree plus 1-2 years healthcare experience (or equivalent combination)
- Experience working with individuals who have substance use disorders and complex needs
- Licensed Alcohol and Drug Counselor (LADC)
- Bilingual or multilingual skills appropriate to patient population
Boston Medical Center (BMC) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Boston Medical Center (BMC) and has not been reviewed or approved by Boston Medical Center (BMC).
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Pay Growth & Progression — Recent union agreements delivered significant raises for nurses and many non‑RN groups, lifting pay levels in those cohorts. Feedback suggests these structured increases improved satisfaction for roles covered by the contracts.
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Affordable Benefits — An option for a no‑premium medical plan, strong pharmacy discounts, and low‑cost same‑day care position healthcare as cost‑effective. Additional programs like diabetes support and coaching further reduce out‑of‑pocket burden.
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Leave & Time Off Breadth — Full‑time staff receive a large PTO bank that grows over time and extended parental leave for birth or adoption. Colleagues also have access to emergency child and elder care supports and childcare discounts.
Boston Medical Center (BMC) Insights
What We Do
Boston Medical Center, located in Boston’s historic South End, is a private, not-for-profit, 567-bed, academic medical center and the primary teaching affiliate for Boston University School of Medicine. Recognized for its high-quality, nationally ranked and comprehensive medical care for the entire family, patients have access to the most current treatment and advancements at BMC. BMC physicians lead the way in pioneering new therapies that impact the care of patients locally and worldwide. In 2013, BMC made the decision to invest in a four-year campus redesign that includes additions to buildings, upgrades to existing structures, and an expansion of the Emergency Department. Once completed, the redesign will provide clinical workspaces with state-of-the-art facilities and equipment to solve BMC's most pressing care delivery needs. Already complete, the hospital’s Shapiro Center is Boston’s newest outpatient care facility and features a quarter-million square feet of clinic space, key support services, one of the region’s most technologically advanced pharmacies, and a bright, spacious café. Housed in a facility that provides world-class, patient-centered care at every visit, BMC doctors are among the best in their field. Many are recognized annually as “Top Doctors” in their medical and surgical specialties by publications such as U.S. News & World Report and Boston magazine. Boston Medical Center is also the largest safety net hospital in New England and extends into the community as a founding partner of Boston HealthNet, a network of 15 community health centers throughout Boston serving more than a quarter million people annually. No matter whom you meet at BMC, all are committed to providing every patient and family member with the highest quality of care, respect, warmth and compassion.
