Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here.
Job DescriptionThe Recovery Specialist is responsible for mitigating Wings Credit Union credit losses, ensuring the accurate and timely completion of required documentation, and providing general administrative support to the Department.
Essential Functions
- Uphold and serve as subject matter expert of all Federal regulations pertinent to Negative Shares (Reg D, Reg CC, Reg E, OFAC, SAR, Right to Privacy), as well as industry rules (NACHA) and credit union policy.
- Monitor and process Negative Share transactions, including account setup, communications and terminating privileges as appropriate.
- Develop and complete reporting to monitor Negative Shares.
- Identify and support Member Credit Solutions Department processes improvements and innovations. Serve as a liaison between the Department and Wings Legal, Fraud Intelligence and Compliance Departments.
- Process Chex System disputes timely and accurately.
- Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Minimum Formal Qualifications for this Position:
- High School Diploma/G.E.D. required
- 1+ years of equivalent work experience preferred
Technical or Specialized Knowledge/Skills:
- Entry level knowledge of applicable bankruptcy laws and regulations.
- Working knowledge of computer software including Microsoft Office and collections software and databases.
- Extreme attention to detail.
- Multi-mode communication skills including oral, written, email, and instant messaging.
- Ability and desire to maintain quality of service while performing multiple tasks.
- Member Focused: Proven ability to build strong member relationships and delivering member-centric solutions.
- Collaborates: Known for building partnerships and working collaboratively with others to meet shared objectives.
- Action Oriented: Proven track record of taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Situational Adaptability: Ability to adapt approach and demeanor in real time to match the shifting demands of different situations.
PAY RANGE: $20 to $24 (S10), plus 3% annual target bonus.
Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.
BENEFITS:
- Generous 401(k) match
- 401k Discretionary Profit Sharing
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short Term and Long Term Disability
- Health Savings Account with company contribution
- Employee Assistance Program
- Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
- Paid Holidays
- Tuition Reimbursement
- Paid Parental Leave
We anticipate this position to close on 10/13/2026. Please submit your application at your earliest convenience to be considered.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Skills Required
- High School Diploma or GED
- 1+ years of equivalent work experience
- Entry-level knowledge of applicable bankruptcy laws and regulations
- Working knowledge of Microsoft Office, collections software, and databases
- Extreme attention to detail
- Oral, written, email, and instant messaging communication skills
- Ability to maintain quality of service while performing multiple tasks
- Ability to build strong member relationships and deliver member-centric solutions
- Ability to collaborate and build partnerships
- Ability to take on challenges with urgency, energy, and enthusiasm
- Ability to adapt approach and demeanor to changing situations
Wings Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wings Credit Union and has not been reviewed or approved by Wings Credit Union.
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Retirement Support — Retirement funding is notably generous, with a dollar‑for‑dollar 401(k) match up to 6% plus an additional 4% non‑elective employer contribution. This structure can elevate total rewards beyond base pay.
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Healthcare Strength — Medical coverage offers two Anthem plan options with 100% covered in‑network preventive care, $0 telemedicine, and employer HSA seeding for HDHP enrollees. Dental and vision coverage are included, and fertility support is available via Kindbody.
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Leave & Time Off Breadth — Paid time off is substantial, starting around 16 days and growing to about 28 days with tenure, plus four floating holidays. Employees also receive state‑compliant sick/safe time and 32 hours per year of Volunteer Time Off.
Wings Credit Union Insights
What We Do
More than 85 Years of Innovation providing our members great financial services. Please Note: If you have both a legacy Ent Credit Union and a legacy Wings Financial Credit Union share account(s), after June 30, 2026, the accounts will be aggregated into one account and will be insured up to a maximum amount of $250,000 under NCUA’s share insurance. Wings Credit Union is an Equal Housing Lender and Equal Opportunity Lender and is federally insured by NCUA. Learn more at WingsCU.com
