Recovery Solutions Specialist

Description

MPS Credit Union is seeking a dedicated, detail-oriented, and service/member-focused Recovery Solutions Specialist to join our team at our Main Office.

As a Recovery Solutions Specialist, you'll be essential in helping our credit union maintain financial wellness through effective recovery of delinquent loan/accounts, while upholding our values of compassion, fairness, and exceptional member service. This role involves proactive member contact, accurate documentation, skip tracing, processing claims, and coordinating repossessions while maintaining excellent member service.

Apply to MPS Credit Union! A supportive team that values professionalism, accuracy, and member satisfaction. Enjoy opportunities to learn and grow, with the potential to earn bonuses and performance-based incentives.

The ideal candidate will be responsible for:

• Monitor overdue loans and accounts, contacting members to collect payments.
• Make frequent calls (70+ a day) and respond to member questions via phone, email, or chat.
• Manage repossessions, including sending notices, coordinating sales, and reporting to credit bureaus.
• Maintain accurate records of collections, repossessions, and account activity.
• File and manage insurance claims and respond to member credit disputes.
• Work with credit counseling agencies and track bankruptcy or garnishment actions.
• Process payments, loan extensions, and account updates according to policy.
• Assist members with loan issues, disputes, and account questions professionally.
• Promote and explain credit union products and services to members.
• Ensure all actions comply with policies, legal requirements, and internal guidelines.

Note:
This job description outlines the general nature and level of work performed by team members in this role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications.

About Us:

MPS Credit Union was created in 1930 for the sole purpose of providing financial services to our owner- members, MPS Credit Union has grown from those early years into a highly competitive mid-size credit union through a wide arrange of financial products and services. Our credit union is member oriented, professional, collaborative, and supportive, our mission is to “provide accessible and affordable financial products and services to our members and local underserved communities, empowering individuals and improving their lives through financial literacy, collaboration, and innovation. We aim to be a trusted partner in their financial journey.” Our work environment includes:

• A workplace of diversity and inclusion
• Employee empowerment
• On-the-job training
• Company perks - Recognitions and Rewards
• Growth and Developmental opportunities
• Clear purpose and meaningful work
• Health and Wellness benefits | Full Time team members

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Vision insurance

Requirements

• Strong communication and negotiation skills.
• Ability to manage high call volume effectively.
• Detail-oriented with excellent documentation and organizational skills.
• Knowledge of repossession, collections, bankruptcy, and insurance claim procedures.
• Proficient in skip tracing tools such as Accurint.
• Ability to work independently, prioritize tasks, and meet deadlines.
• Familiarity with credit bureau disputes (E-Oscar) and collection systems

Experience:

• Customer service: 2 years (Required)
• Collections: 1 year (Required)
• Negotiation: 1 year (Required)
• Banking: 1 year (Preferred)
• Financial services: 1 year (Preferred)
• Call center: 1 year (Preferred)

Language:

• English and Spanish at a professionally fluent level (Required)

Work Location: In person