Recovery Officer

JOB DESCRIPTION

Duty Station: Branches/Service Centers 

Reports to: Recovery Manager

A Recovery Officer is responsible for securing timely repayments for Non – performing and written - off loans through daily field visits to delinquent customers, support daily branch and bailiff activities in branches assigned while maintaining positive relationships with customers, controlling and minimizing losses to FINCA Uganda through proper management of overdue credit facilities.

Key duties and responsibilities:

1.      Monitoring and coordinating loan recovery activities for both active and written off loans at the assigned FINCA branches.

2.      Ensuring that the loan recovery escalation process is adhered to in executing the loan recovery and that the recovery efforts are well documented.

3.      Negotiating payment of active and written off customers, securing promises to pay to attain the targets.

4.      Maintaining 100% compliance with all internal policies, procedures and regulatory guidelines across collection activities.

5.      Negotiating with debtors and ensuring that they repay the bad debts at the lowest cost to the FINCA Uganda.

6.      Carrying out periodical visits to active and written off customer’s securities and advising management on the condition of the securities.

7.      Identifying and advising management on all delinquent accounts that require legal proceedings on a regular basis.

8.      Coordinating the allocation of bad loans to external debt collectors and or court bailiffs and ensuring that proper approval is obtained at the time of allocation.

9.      Ensuring that Court Bailiffs receive formal written instructions before proceeding with cases.

10.   Participating in periodical review of the loan recovery procedures and advising management on the new development in the recovery process.

11.   Daily reviewing and updating of the Field Collections Tool providing status updates to your supervisor for all loans under your follow-up.

12.   Ensuring that proper procedures are followed in liquidation of customer collaterals and guide the branch and the recovery agents on the recovery process.

13.   Following up and ensuring that all recoveries from active and written off loans are properly booked and reconciled on a regular basis.

14.   Managing and maintaining the reporting requirements for the assigned cases.

15.   Training and guiding branch staff on the best practices in the recovery of delinquent loans and foreclosure of bad loans.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Basic understanding of the Microfinance operations, rules and regulations, laws, granting loans, and credit risk management.
  

• Good problem solving, negotiation, interpersonal and convincing skills.
  
• Patient and understanding of emotions to deal with clients.
  
• Excellent organizing, recording and filing skills.
  
• Strong dedication to accuracy and efficiency.
  
• Ability to use and communicate in the local languages
  

Minimum 3 years of working experiences in credit function of financial industry.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Basic understanding of the Microfinance operations, rules and regulations, laws, granting loans, and credit risk management.
  

• Good problem solving, negotiation, interpersonal and convincing skills.
  
• Patient and understanding of emotions to deal with clients.
  
• Excellent organizing, recording and filing skills.
  
• Strong dedication to accuracy and efficiency.
  
• Ability to use and communicate in the local languages
  

Qualifications and Experience

Minimum 3 years of working experiences in credit function of financial industry.