The Role
The Recovery Officer is responsible for leading recovery operations, managing agents, ensuring compliance with protocols, and maintaining logs of recovery activities.
Summary Generated by Built In
Position Summary
As a Recovery Officer, you will be responsible for recovery operations within an assigned city - ensuring timely repossession of vehicles, maintaining control protocols, and leading a team of recovery agents with discipline, fairness, and agility.
Roles and Responsibilities
- Work closely with field agents to track, locate, and secure assets flagged for recovery.
- Execute recovery tasks in full compliance with SOPs, safety protocols, and local regulations.
- Ensure recovered vehicles are securely returned, documented, and inspected upon receipt.
- Maintain accurate and real-time logs of all recovery attempts, customer interactions, and asset handovers.
- Complete recovery forms, checklists, and incident reports in a timely and complete manner.
- Report daily activity and progress to the Recovery Lead.
- Support community-level negotiations or interventions with customers, guarantors, or law enforcement, as directed.
- Maintain good working relationships with colleagues, agents, and external partners engaged in recovery.
- Escalate unresolved or high-risk recovery cases to the Recovery Lead with complete documentation and incident logs.
Requirements
- Bachelor's degree in any discipline
- Proven experience 1-2 years in field operations
- Good understanding of logistics and fleet management.
- Strong interpersonal and communication skills for engaging with drivers and customers.
- Proactive, detail-oriented, and capable of working in a fast-paced, dynamic environment.
Benefits
- You would be part of a dynamic startup revolutionizing the vehicle subscription and financial services industry for gig workers in Africa.
- You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward.
- You would work alongside passionate, talented colleagues who share your commitment to excellence.
- You would witness firsthand the positive change your work brings to the lives of thousands of riders and drivers.
- Comprehensive benefits package, including a competitive salary, health insurance, and exciting growth opportunities.
Skills Required
- Bachelor's degree in any discipline
- Proven experience 1-2 years in field operations
- Good understanding of logistics and fleet management
- Strong interpersonal and communication skills
- Proactive, detail-oriented, and capable of working in a fast-paced environment
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The Company
What We Do
Gigmile is a mobility FinTech platform that offers vehicle subscriptions and financial services to gig workers in Africa, aiming to empower them with access to vehicles and improve livelihoods.
