The Role
Manages vehicle recovery operations within an assigned city, coordinating field agents to locate and repossess assets. Ensures compliance with procedures, safety protocols, and regulations; oversees vehicle returns, inspections, documentation, and incident reporting. Maintains accurate recovery logs, supports customer and law-enforcement interventions, builds partner relationships, and escalates high-risk cases. Reports daily progress to the Recovery Lead.
Summary Generated by Built In
Position Summary
As a Recovery Officer, you will be responsible for recovery operations within an assigned city - ensuring timely repossession of vehicles, maintaining control protocols, and leading a team of recovery agents with discipline, fairness, and agility.
Roles and Responsibilities
- Work closely with field agents to track, locate, and secure assets flagged for recovery.
- Execute recovery tasks in full compliance with SOPs, safety protocols, and local regulations.
- Ensure recovered vehicles are securely returned, documented, and inspected upon receipt.
- Maintain accurate and real-time logs of all recovery attempts, customer interactions, and asset handovers.
- Complete recovery forms, checklists, and incident reports in a timely and complete manner.
- Report daily activity and progress to the Recovery Lead.
- Support community-level negotiations or interventions with customers, guarantors, or law enforcement, as directed.
- Maintain good working relationships with colleagues, agents, and external partners engaged in recovery.
- Escalate unresolved or high-risk recovery cases to the Recovery Lead with complete documentation and incident logs.
Requirements
- Bachelor's degree in any discipline
- Proven experience 1-2 years in field operations
- Good understanding of logistics and fleet management.
- Strong interpersonal and communication skills for engaging with drivers and customers.
- Proactive, detail-oriented, and capable of working in a fast-paced, dynamic environment.
Benefits
- You would be part of a dynamic startup revolutionizing the vehicle subscription and financial services industry for gig workers in Africa.
- You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward.
- You would work alongside passionate, talented colleagues who share your commitment to excellence.
- You would witness firsthand the positive change your work brings to the lives of thousands of riders and drivers.
- Comprehensive benefits package, including a competitive salary, health insurance, and exciting growth opportunities.
Skills Required
- Bachelor's degree in any discipline
- 1–2 years of proven experience in field operations
- Good understanding of logistics and fleet management
- Strong interpersonal and communication skills for engaging with drivers and customers
- Proactive and detail-oriented, with the ability to work in a fast-paced, dynamic environment
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The Company
What We Do
Gigmile is a mobility FinTech platform that offers vehicle subscriptions and financial services to gig workers in Africa, aiming to empower them with access to vehicles and improve livelihoods.
