Recovery Officer ELR RMD 001

Key Responsibilities

A. Early Warning Identification & Monitoring

• Monitor loan accounts for early warning signals such as delayed repayments, account irregularities, declining turnovers, or covenant breaches.
• Analyze customer account behavior, financial trends, and market developments to flag potential risks.
• Maintain an updated early warning list and track all accounts with emerging signs of distress.

B. Customer Engagement & Proactive Resolution

• Initiate early engagement with customers showing early signs of financial stress.
• Discuss challenges with clients and agree on short‑term corrective action plans.
• Work with Business Units to address operational issues affecting customer performance.

C. Portfolio Surveillance & Reporting

• Prepare regular Early Warning Reports for management, highlighting risk drivers and recommended actions.
• Maintain reports on delinquency trends, customer visits, and status of follow‑up actions.
• Provide periodic updates to the Head of Remedial Management on high‑risk accounts.

D. Collaboration & Escalation

• Collaborate closely with Business/Relationship Managers to implement preventive actions.
• Escalate accounts that require further intervention, restructuring, or transfer to Remedial Management.
• Liaise with Credit Risk, Legal, CAD, and other units to resolve structural issues affecting the customer.

E. Corrective Action Implementation

• Recommend and support implementation of early remediation strategies, including: 
  • Temporary restructuring of facilities
  • Review of collateral adequacy
  • Enhanced monitoring measures
  • Reduction of exposure
• Follow up aggressively on past-due obligations to prevent slippages.

F. Compliance & Documentation

• Ensure all early warning actions, decisions, and customer interactions are properly documented.
• Support compliance with internal policies, regulatory requirements, and audit recommendations.
• Maintain confidentiality and protect sensitive customer data.

Key Performance Indicators (KPIs)

• Reduction in slippages from performing to NPL categories.
• Timeliness and accuracy of Early Warning Reports.
• Number of accounts resolved before deterioration.
• Quality and effectiveness of customer engagement.
• Compliance with documentation standards and policy requirements.
• Level of audit queries related to early warning processes.

Required Knowledge, Skills & Experience

Education & Experience

• Bachelor’s degree in Finance, Banking, Accounting, Economics, or related field.
• 2–4 years experience in credit risk, recovery, credit monitoring, or relationship management.
• Knowledge of credit underwriting or remedial processes is an advantage.

Technical Skills

• Strong ability to identify early warning indicators and deterioration triggers.
• Good understanding of credit structures, financial analysis, and loan monitoring.
• Strong negotiation and customer engagement skills.
• Proficiency in MS Excel, reporting, and banking systems.

Behavioral Competencies

• High sense of urgency and proactiveness.
• Strong analytical and problem‑solving skills.
• Good communication and interpersonal skills.
• Professional integrity, resilience, and persistence.
• Ability to work under pressure and meet tight deadlines.

Working Relationships

Internal:

• Business/Relationship Managers
• Credit Risk Management
• Remedial/Recovery Team
• Legal Department
• Credit Administration
• Finance & MIS
• Internal Audit & Compliance

External:

• Customers
• External auditors (when necessary)
• Regulators (for reporting or clarification)
• External legal firms (where applicable)

Job Context

The Early Warning Recovery Officer operates in a risk‑sensitive environment requiring proactive action, strong customer handling skills, and early detection of credit deterioration. This role is essential for protecting the bank’s asset quality, reducing future NPLs, and strengthening credit risk governance through early intervention and collaboration across key departments.