Recovery Coordinator (London)

Non-Opiate Recovery Coordinator

Location: HAGA, Seven Sisters Road
Working Hours: 37 hours (full time)
Contract Type: Permanent
Salary: £28,690.00 - £37,126.37

Make a real difference in your community

Are you passionate about helping others live safer, healthier and more independent lives?

Join Waythrough, one of the UK’s leading mental health and social support charities, and make a lasting impact every day.

We support over 125,000 people each year through our 200 services, empowering individuals to overcome challenges around mental health, housing, and substance use.

We have an exciting opportunity to join Haringey Alcohol and Recovery Service (HAGA) as a Non-Opiate Recovery Coordinator.

As a Non-Opiate Recovery Coordinator, you will support people experiencing difficulties with non-opiate substance use to make positive and sustainable changes in their lives. You will manage a caseload of service users, providing person-centred support throughout their treatment journey, from initial engagement through to structured treatment and sustained recovery.

You will support individuals to achieve their goals, which may include reducing substance-related harm, changing patterns of substance use, achieving abstinence and accessing additional treatment or support where appropriate.

You will also be required to maintain accurate and timely records using case management systems, ensuring that information is recorded in line with service requirements and organisational standards.

• Manage a caseload of service users, completing assessments, risk assessments and personalised recovery plans, and regularly reviewing progress against agreed goals.

• Deliver effective psychosocial interventions and structured treatment, supporting individuals to reduce substance-related harm, change patterns of substance use and work towards recovery.

• Build positive and trusting relationships with service users, supporting their progression from initial engagement through structured treatment and towards sustained recovery.

• Work collaboratively with colleagues and external partners to provide holistic, wraparound support and achieve the best possible health and wellbeing outcomes for individuals.

• Maintain high-quality case management and service records, ensuring client information is accurate, timely and recorded in line with organisational and service requirements.

• You will have experience of working in a client-facing role, either in a paid or voluntary capacity, and be confident using active listening and communication skills to engage and support people.

• You will be compassionate, non-judgemental and person-centred, with a genuine commitment to helping people make positive changes in their lives.

• You will be organised and able to manage a caseload effectively, with the ability to prioritise your workload and respond appropriately to changing needs and risks.

• You will be a confident communicator and collaborative team member, able to build effective relationships with service users, colleagues and external partner organisations.

• You will be confident using IT and case management systems, with a strong understanding of the importance of accurate record keeping, alongside a proactive approach to problem solving and delivering high-quality support.

We welcome applications from people with lived experience of substance use, as we recognise the valuable insight and perspective this can bring to our services.

To view the full job description, click here.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [email protected] 

Closing Date: