Recovery Administrator

About Northlake Financial 

Northlake Financial team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

Why Work for us? 

Northlake understands the needs of its employees.  Northlake Financial is revolutionizing the Canadian automotive finance industry with a full spectrum of dynamic rates and services for dealers.  We specialize in the acquisition and servicing of prime and subprime automotive financing contracts. Our employees flourish in an exciting and engaging environment.

Office Location: Barrie, ON (This role does not provide remote or hybrid work). 

Purpose of a Recovery Administrator
The Recovery Administrator manages vehicle repossessions, supports customers with redemptions, and coordinates with bailiffs and auctions. They maintain accurate records, assist with billing and collections, and ensure efficient processes to support Northlake Financials’ recovery and remarketing objectives.

Responsibilities of a Recovery Administrator

• Prepare and issue warrant packages to bailiffs for vehicle seizures.
• Maintain accurate bailiff contact information and monitor progress on assigned files.
• Troubleshoot and resolve issues encountered by bailiffs.
• Coordinate with auctions and ensure proper closure of repossession files, forwarding them to accounting.
• Issue Notices of Intent (NOI) to customers.
• Assist customers seeking to redeem their vehicles and educate them on retrieving their belongings.
• Maintain organized, up-to-date spreadsheets and auction trackers, including condition report and Black Book Value data.
• Develop and implement solutions for tracking and managing data in various formats.
• Support billing, accounting, and RSLA documentation processes, including communication with third-party companies.
• Assist the collections team with skip tracing as needed.
• Provide operational support to the Manager of Recovery and Remarketing and perform other duties as required to support the team’s objectives.

Qualifications of a Recovery Administrator

• Experience in vehicle recovery, repossession, or administrative coordination.
• Strong organizational skills with attention to detail for tracking files, spreadsheets, and auction data.
• Excellent communication skills for coordinating with bailiffs, auctions, customers, and internal teams.
• Proficient in administrative tasks, billing support, and record-keeping.
• Problem-solving mindset with the ability to troubleshoot issues and support efficient recovery processes.
  

Requirements of a Recovery Administrator

• High school diploma or equivalent; post-secondary education in business, logistics, or related field preferred.
  
• Proficiency with Microsoft Office and data tracking tools.

Compensation of a Recovery Administrator

• Base salary starting at $45,000 annually, with experience considered
• Competitive Bonus Structure with performance-based earning potential 
• Paid Wellness Days 
• Your Birthday off 
• Comprehensive Benefits Package including health and dental coverage 
• Employee Assistance Program (EAP) for mental health and wellness support 
• Bonusly employee recognition and rewards platform 

Northlake Financial appreciates all interest in this position.  We are an Equal Employment Opportunity employer and all decisions are based on merit and business needs and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by Canadian Human Rights Commission.  This applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment.  

Northlake is committed to providing reasonable accommodation to applicants with disabilities.  If you require any additional support, email the hiring manager.