With over 1.3 million members, RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”
We are seeking focused and results orientated individuals to join our Motor Claims team. This role is responsible for managing our motor recovery claims, whilst delivering exceptional customer service.
We currently have 2 x opportunities available, one in our Insured team and one in our Uninsured team.
Location: West Perth offices & Work from home 50% of the time
Working hours: Full time - 37.5 hours per week
Hours: Work Monday to Friday and have weekends free! Alternate Shifts including 7am to 3pm and 9am to 5pm
Pay: Competitive base salary + super + incentives + discounts!
Training: You’ll be set up for success with in-depth training and on the job support
Team: Working for an Insurance market leader you will be working with collaborative, supportive and likeminded individuals, with leaders who focus on your career development
What will you be doing?
- Manage a caseload of recovery claims
- Provide liability determination and negotiation with other Insurers and third parties
- Refer recovery claims to solicitors to litigation and oversee the litigation process
- Contact other insurers, organisations, witnesses and third parties to discuss accident circumstances and request and follow up statements
- Interpret legislation such as the Road Traffic Code and Road Traffic Act on how it affects the lodged motor insurance claim
- Consistently provide service that exceeds member’s expectations
- Identify continuous improvement initiatives
What are we looking for?
- Experience within recoveries or working knowledge of the laws relating to debt collection and liability is desirable
- Experience working within the Insurance industry is desirable, particularly Motor Claims
- Exceptional customer service skills and a high attention to detail
- Excellent communication and strong negotiation skills
- Ability to gather, collate and present evidence and make informed decisions
- Handle difficult situations with empathy
- Self-driven with the ability to work autonomously
- Experience within the motor insurance industry desirable
- Commitment to putting members at the centre of everything you do
What’s in it for you?
- A workplace culture where our people feel valued, respected and empowered
- Work in flexible ways that meet work/life commitments and support wellbeing
- Be part of a purpose led organisation that gives back to the WA community
- An environment that values ongoing career development
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- Opportunities for community engagement and corporate volunteering
Apply online now by sending us your cover letter and CV showcasing what you can bring to the team.
Applications close COB Friday 16th May 2025.
We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.
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What We Do
At RAC we offer career opportunities that will allow you to give back and make a difference to our members and the WA community. We pride ourselves on employing the highest calibre of people to meet our member’s needs. RAC promotes healthy living and aims to protect health and safety of employees, members and visitors. RAC has been a part of the West Australian community since 1905. We are unique organisation, built by members for members. From our origins as a motoring club, we have grown to a diverse organisation of over 1,400 employees serving more than 1 million members with a range of products and services. RAC’s difference is that we are a membership organisation, which means we don't have shareholders and we reinvest our profits for the better of our members and the WA community. House rules: We really enjoy receiving your feedback, comments and experiences and enjoy getting the most out of our LinkedIn community. With this in mind, we ask that you stick to the following guidelines: • Please be polite to other RAC LinkedIn users and treat each other as you would like to be treated. • Please don’t give out any personal information. • We cannot allow any inappropriate or offensive language. • Advertising, spam, selling and links to external shopping sites are not allowed here and will be removed. • If you want to post a link to another site to illustrate your point, please do not link to sites that require registration in order to view, or any site that prompts an automatic download as these comments will be removed. • Page admins and the RAC LinkedIn community must be able to easily understand your message. For this reason we can't allow messages which are written in code or a language which isn’t English. • We reserve the right to de-tag RAC from any posts or photos that we deem inappropriate. • Please note that repeat offenders may be reported and will be blocked from the LinkedIn page
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