We are seeking Motor Claims Specialists to join the RAC Insurance Claims team.
Hybrid work approach with 50% from home
Work Monday - Friday with alternating shifts 7am-3pm, 8am-4pm & 9am-5pm
Excellent staff discounts and career development opportunities!
With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”
Join the RAC Insurance Claims team and know you are making a genuine difference to the lives of our members! Our Claims Specialists are responsible for having telephone and online based conversations with our members when they need us most.
We have full time vacancies for Motor Claims Specialists which can be made available on a Permanent or Secondment basis.
What will you be doing?
Manage a caseload of motor claims to maximise outcomes.
Negotiate liability with other insurers and third parties.
Communicating clearly and professional, both verbally and in writing.
Monitoring settlement performance and contributing to continuous improvement initiatives.
Ensuring all claims are handled in line with RAC Insurance policies, procedures, authority limits, legislative and regulatory requirements.
Collaborate with colleagues and contribute to a supportive team environment.
Deliver service that consistently exceeds member expectations.
What are we looking for in you?
Experience in motor claims settlements or claims handling.
Strong understanding of motor vehicle liability principles.
Excellent communication, negotiation, and dispute resolution skills.
High attention to detail and the ability to make informed decisions based on evidence.
Empathy and professionalism when handling challenging conversations.
Self-motivated and capable of working independently.
A team player who actively supports and uplifts others.
Previous experience in the motor insurance industry (highly regarded).
A genuine commitment to putting members at the heart of everything you do.
What we can offer you:
A workplace culture where our people feel valued, respected and empowered.
Work in flexible ways that meet work/life commitments and support wellbeing.
Be part of a purpose led organisation that gives back to the WA community.
An environment that values ongoing career development
Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
Opportunities for community engagement and corporate volunteering
Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.
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Skills Required
- Exceptional customer service skills
- Experience in Insurance claims lodgement or knowledge of debt collection laws
- Excellent communication and strong negotiation skills
- Ability to prepare and present evidence for decision making
- Self-driven and motivated with autonomous work capability
- Previous experience in the financial services industry
What We Do
At RAC we offer career opportunities that will allow you to give back and make a difference to our members and the WA community. We pride ourselves on employing the highest calibre of people to meet our member’s needs. RAC promotes healthy living and aims to protect health and safety of employees, members and visitors. RAC has been a part of the West Australian community since 1905. We are unique organisation, built by members for members. From our origins as a motoring club, we have grown to a diverse organisation of over 1,400 employees serving more than 1 million members with a range of products and services. RAC’s difference is that we are a membership organisation, which means we don't have shareholders and we reinvest our profits for the better of our members and the WA community. House rules: We really enjoy receiving your feedback, comments and experiences and enjoy getting the most out of our LinkedIn community. With this in mind, we ask that you stick to the following guidelines: • Please be polite to other RAC LinkedIn users and treat each other as you would like to be treated. • Please don’t give out any personal information. • We cannot allow any inappropriate or offensive language. • Advertising, spam, selling and links to external shopping sites are not allowed here and will be removed. • If you want to post a link to another site to illustrate your point, please do not link to sites that require registration in order to view, or any site that prompts an automatic download as these comments will be removed. • Page admins and the RAC LinkedIn community must be able to easily understand your message. For this reason we can't allow messages which are written in code or a language which isn’t English. • We reserve the right to de-tag RAC from any posts or photos that we deem inappropriate. • Please note that repeat offenders may be reported and will be blocked from the LinkedIn page
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