Records Specialist Enrollment Services Operations

Compensation Type: HourlyCompensation: $18.00The Specialist, Enrollment Services Operations (ESO), is responsible for processing services throughout the student enrollment process. This role evaluates documents and executes processes which support the functions of student records and registration. The Specialist supports students and colleagues across the College by serving as content experts for their area and responding to issues directly related to enrollment services.

ESSENTIAL JOB FUNCTIONS

Document Maintenance & Processing

• Processes high school and college transcripts, grades and records updates, high school articulation updates, prior learning assessments, tuition refund request/appeals process, and other record information.
• Maintains student records in required databases.
• Retrieves and manages documents and enters data into the appropriate systems.
• Examines and evaluates enrollment documents, determines acceptability, and investigates and resolves discrepancies.
• Accesses, interprets, and applies information related to policies and procedures. Adheres to Federal and State regulations and College practices and guidelines, to ensure institutional compliance.
• Displays technical competence working within the student information system, document management/workflow system, and other electronic tools.

Customer Service

• Provides comprehensive customer service to students, faculty, staff, and parents using expertise and experience in the specialized function.
• Answers office related questions and provides guidance or advice on department and campus policies and processes.
• Interfaces with College departments, higher education institutions and vendors, high schools, and other community entities, as needed.
• Serves as the primary point of contact for staff and faculty regarding issues directly related to ESO processes and responsibilities.

Clerical

• Maintains confidentiality of data and statistics of processes and student record information.
• Monitors office communications (phone, email, chat, etc.) to disperse or resolve inquiries.
• Contributes toward achieving the office goal of successfully servicing students.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

OTHER DUTIES & RESPONSIBILITIES

• Attends all required departmental meetings and trainings.
• Hours may include working outside of a normal workweek schedule (occasional evenings/weekends) on an as-needed basis.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

• High School Diploma or GED.
• Three (3) years of clerical experience in admissions, transfer credit, registrar, or student services. *An appropriate combination of education, training, coursework, and experience may qualify a candidate.
• Important information: This is a Seasonal Position through September.

Part time

20

Additional Information

In order to ensure your application is complete, you must complete the following:

• Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.

• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.

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