Records Retrieval Coordinator (In-Person)

Records Retrieval Coordinator (In-Person) / (Los Angeles, CA

Competitive Compensation + Premium Medical, Dental & Vision Coverage

Why You Should Choose Steno

At Steno, we’re growing fast and transforming the litigation technology industry with best-in-class court reporting, modern solutions that add value for lawyers, and an exceptional client experience. We partner with law firms to simplify complex workflows, deliver reliable outcomes and case insights, and to revolutionize a traditionally outdated space while we expand across the country.

• Wins together – Stock options included. When Steno grows, you grow.
• Invests in you – Premium Medical, Dental, & Vision Coverage - options for you and your family, with 100% of premiums covered for some plans - well above industry benchmarks.
• Constantly innovates with technology at our core – We are a modern organization solving real problems in an industry that needs a revolutionary approach.
• Provides meaningful coaching and support - a team of Records Retrieval leaders and professionals who will unlock your greatest potential 
• Emphasizes values - be highly reliable, constantly innovate, and operate with a hospitality mindset
• Offers Competitive Base Salary + Growth Opportunities - Enjoy competitive pay of $24–$29 per hour,  plus the opportunity to grow into a senior role as you advance.

Why Records Retrieval at Steno Is Different

• Own the physical workflow - prepare, assemble, package, and ship medical record request packets - including authorizations and provider pre-payments - with precision and full accountability
• Keep things moving - track and log every outgoing shipment, process incoming mail and records, and make sure nothing sits, stalls, or falls through the cracks
• Work cross-functionally - coordinate directly with Finance to obtain and include provider pre-payments, ensuring every packet goes out complete and on time
• Handle it with care - maintain strict HIPAA compliance and internal data security standards while managing sensitive physical documents in a regulated environment
• Thrive in your own space - work independently at our Los Angeles office with the trust and autonomy to manage your day, restock supplies, and keep operations humming 
• Grow with Steno - this role is based at the BD&J office today and will transition into a permanent Steno Los Angeles office as we expand

You'll crush this role if you're the kind of person who takes pride in keeping things running smoothly behind the scenes. You're organized, detail-oriented, and comfortable owning a physical workflow end-to-end - assembling medical record request packets, coordinating with Finance to get provider pre-payments in order, and making sure every shipment goes out complete and on time. You thrive in a solo on-site environment, enjoy being the go-to person for a remote team that depends on you, and don't cut corners on accuracy or HIPAA compliance. You're a natural at juggling multiple cases, staying on top of tracking and documentation, and escalating issues before they become problems. Bonus points if you've worked in an administrative, operations, or shipping/receiving role - especially in a regulated or document-heavy environment.

Application Information

• Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs.
• Applicants needing special assistance or accommodations for interviews or website access should contact us at [email protected]. 
• Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system. 
• Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven’t received an expected communication, check your spam.
• Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.