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Job Description:
The Records Manager oversees the operational and strategic records & information management services at an Epiq client with the primary focus of achieving service level agreements and surpassing client expectations. This position ensures that the client is receiving the optimal level of service in support of receipt, arrangement, storage, preservation, destruction and safeguarding client and administrative records.Essential Job Responsibilities
Follow established guidelines and procedures for creating, circulating, storing, tracking, transferring, and destroying client records
Serve as a liaison between Epiq, the client’s administration and Records Staff
Track the circulation of files to and from client staff in Records Management System (RMS) database
Manage all Records Staff employed at all clients site nationwide; including recruiting, training, performance management and development
Manager process to regular inventory of files stored onsite in client facilities, including exception reporting
Assist client with file transfer activities, obtaining relevant files, preparing file indexes, staging for review, and preparing for shipment as instructed
Assist client with retention activities, including obtaining relevant files, preparing file indexes, staging for review, and preparing for shipment or secure destruction as instructed
Assist client with clean-up activities, including triage, categorization, and appropriate storage or disposition of content
Qualifications & Characteristics
High School Diploma and college preferred or equivalent years of Records Management experience
Possess a minimum of 3 years’ experience managing a Records Management operation (law firm preferred)
Familiarity with FileTrail, iManage Records Manager, Autonomy Records Manager (FileSurf), LegalKey and/or similar Records Management Systems
Familiarity with iManage Work, NetDocuments, OpenTEXT DM and/or similar Document or Enterprise Content Management Systems
Working knowledge of Microsoft Office products, including Outlook, Word, Excel and Teams
Excellent communication (verbal and written) skills
Experience transitioning to an electronic environment
Strong project management skills
Familiarity with developing metrics and managing to KPI's and SLA's
Proven track record of driving a team productivity
Preferred experience remotely managing a geographically dispersed team
Ability to travel up to 20% of the time
Bilingual Spanish translator of business document preferred, not required.
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand or sit for an extended period of time
The Compensation range for this role is 72,500 to 92,500 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
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It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
Epiq Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Epiq and has not been reviewed or approved by Epiq.
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Healthcare Strength — Health, dental, and vision coverage is described as available for full-time, direct-hire employees, alongside life and disability protections and an employee assistance program. Access to these staples is portrayed as a meaningful part of the total rewards package for eligible roles.
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Retirement Support — A 401(k) plan with employer matching is described as part of the U.S. benefits offering. Having retirement support is positioned as a baseline benefit that some employees value.
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Fair & Transparent Compensation — Pay is characterized as good or decent in certain roles, suggesting market-aligned compensation exists in parts of the organization. Total compensation is also framed positively in some accounts that bundle pay with core benefits.
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What We Do
Epiq, a global technology-enabled services leader to the legal industry and corporations, takes on large-scale, increasingly complex tasks for corporate counsel, law firms, and business professionals with efficiency, clarity, and confidence. Clients rely on Epiq to streamline the administration of legal department and business operations, class action and mass tort, eDiscovery, regulatory, compliance, restructuring, and bankruptcy matters. Epiq subject-matter experts and technologies create efficiency through expertise and deliver confidence to high-performing clients around the world. Learn more at www.epiqglobal.com.
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