You'll be responsible for:
- Representing RecordPoint as one of our Records Management and Information Governance Subject Matter Experts
- Engaging with customers to guide them through adopting RecordPoint platform
- Building relationships and instill trust with our clients regarding our Services team and the RecordPoint Platform
- Staying up to date on trends in disciplines of Records Management, Information Governance, AI advances
- Troubleshooting/logging tickets in the company's ticketing system when needed and following the progress of the ticket to provide progress updates to the client(s)
You'll do:
- Client Engagement:
- Become a trusted advisor to clients, understanding their business goals through communication and problem solving
- Conduct consultations to gather and document client requirements
- Help customers define technical requirements and solutions with RecordPoint
- Understand customers' success criteria and ROI
- Solution Design/Architecture:
- Create and maintain RecordPoint’s standard solution designs
- Provide best practices and improvements to business service methodologies
- Align RecordPoint solution designs to meet client needs
- Collaborate with development teams on enhancements or customizations
- Ensure solutions are scalable, maintainable, and follow best practices
- Implementation, Migration and Integration:
- Resolve issues quickly during implementation
- Collaborate with cross-functional teams to achieve client outcomes
- Support Project Managers in overcoming deployment challenges
- Evaluate and reconcile information, distinguishing user requests from business requirements
- Translate business requirements into business outcomes
- Training and Documentation:
- Train customers and team members on using RecordPoint products
- Create user guides and update technical documentation as needed when new products are launched
- Communication and Project Management:
- Drive multiple initiatives to completion simultaneously
- Define concepts with users and ensure timely milestone completion with project managers
- Collaborate with other technical consultants in the team
- Participate in project planning and estimating
- Provide task status/updates to the PM
- Contribute to pre-sales scoping engagements, SoWs, tenders, and RFx as needed
You'll bring:
- Experience or Certification in: Records Management, Business Information Systems or Data Cyber Security
- 3-5 years of experience implementing SharePoint and ECM/EDRMS solutions
- 1+ years experience working as a consultant in a client facing environment OR considerable customer service background
Why RecordPoint:
- Fast-growth Australian-owned company
- Flexible work environment and a strong focus on work-life harmony
- Innovation is our way of life
- Personal Development budget for all staff
- Access to Employee Stock Ownership Plan
- A brilliant graduate program that provides both mentoring and growth opportunities for all
- Work on a product that makes a real social-good impact on the world
- Global opportunities!
Top Skills
What We Do
RecordPoint is the Data Trust Platform, bringing calm to the chaotic world of data.
We’re letting organizations discover, govern, and control their data for tighter compliance, more efficiency, and less risk. Businesses can trust that their data is accurate, private, and safe everywhere, all the time, for consistent confidence that’s backed by RecordPoint expertise and support. With RecordPoint, you can:
- Turn data chaos into data trust. Automatically manage all your data in place – wherever it lives – so you can make informed decisions that earn customer trust and give you a competitive advantage.
- Take data management off your daily to-do list. Know that your data is managed efficiently and consistently at scale with a platform that molds to how you do things (not the other way around).
- Work with an expert partner who gets your challenges. Trust starts with knowing deep down that your data is organized, secure and ready for work – and our whole team is here to support you along the way.
The customizable platform is comprised of records management and data lineage tools that work together to give you full context throughout the data lifecycle.
Know what data you have and where it is, with continuous data inventory and data categorization. Make better data migration and minimization decisions, and safeguard for privacy, security and governance.
