Record Services Specialist, Curative

Position Summary:

Join a team where your attention to detail and problem-solving skills make a direct impact on the success of mortgage loan transactions. As a Curative Specialist, you'll play a critical role in resolving collateral document exceptions by researching and locating key loan documents through internal systems, public records, and vendor resources.

In this role, you'll analyze documents for accuracy and completeness, partner with both internal and external stakeholders to resolve complex documentation issues, and ensure critical records are delivered securely and efficiently. If you enjoy investigative work, collaborating across teams, and driving solutions that keep business moving forward, this is an excellent opportunity to make a meaningful contribution in a fast-paced environment.

What we offer! 

• Best in class industry benefits 
• 401K with company match after 1 year
• Paid holidays + 2 floating holidays + 1 volunteer day per year 
• 19 days of paid time off per year 
• Tuition assistance 
• Quarterly “Fun at Work” events 
• Opportunity for yearly merit increase in compensation

• Career advancement opportunities after one year of service

  
  

Job Functions and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 

• Within stringent timeframes, obtain, review for accuracy, and cure all document exceptions.
• Support the document curative processes through reporting and working with both physical documents and electronic images. 
• Effectively collaborative with internal and external customers, as needed, to research, audit and respond to requests relating to the validity of a cited exception and/or the receipt of a required delivery.
• Research all available resources, i.e. imaging platforms, county websites, settlement agents, closing attorney’s, etc. to obtain required documents and avoid vendor costs.
• Reconcile the delivered and missing document reports with internal and external customers to ensure all parties agree on status.
• Perform collateral duties and special projects as assigned.
• Work closely with the leadership team to prioritize competing business needs.
• Track statuses in Microsoft Excel and Access.
• Leverage available software applications and tools to add efficiency and accuracy to daily workflow.

Qualifications:

To perform this job successfully, an individual must have the following education and/or experience:

• High school diploma, GED or Military equivalent 
• Demonstrate exemplary collaboration and interpersonal skills.
• Understanding and analytical interpretation of State and Federal regulations; legal contractual language dealing with Custodial, Agency, Investor, Trust, PSA, Transfer Instructions or Deal documents, etc. with ability to apply language/terms to current work demands as possible curative solutions/alternatives.
• Competency in Microsoft Office applications, including Excel and Access.
• Must possess effective communication skills both verbally and written.
• Demonstrable decision-making ability/analytical skills
• Ability to maintain confidentiality
• Ability to work under pressure and achieve results. 
• Effective time management to balance day to day tasks against short and long-term project deliverables.

Preferred Qualifications: 

• Prior knowledge of residential mortgage servicing, related loan documents, and Agency guidelines.

Conditions of Work: 

• Long periods sitting in front of computer screen.
• Lifting banker’s boxes with an average weight of 35 pounds.
• Overtime as needed.

Training / Licensing Requirements: 

• Must pass the Company’s Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.

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