Take your career to the next level with this unique opportunity for growth and development within a dynamic national company! ISG provides national claim and litigation support to the insurance and legal communities. We help our clients achieve optimal claim outcomes. We are looking for a Record Retrieval Specialist to join our Medical Records team.
Job Description
As a Record Retrieval Specialist, your main responsibility is to obtain the requested materials and supply those back to the requesting party in a timely manner.
Essential Duties and Responsibilities
All duties and responsibilities are essential job functions and are subject to possible modifications to reasonably accommodate individuals with disabilities.
- Data Entry;
- Follow-up with providers (via phone, email, fax). This job requires frequent phone work;
- Review of prepayment requests for accuracy and then inputting those into our system;
- Answering status requests made by the client;
- Processing rejections based on the client protocol;
- Reviewing the requested materials for accuracy and supplying those in a final version to the requesting party.
ISG is a technology-driven company that believes superior customer service is the core of a business relationship. We are fueled by technology and powered by people. If this opportunity is a match for you, we welcome you to apply!
Job Type: Full-time
Qualifications- Prior experience in record retrieval (whether from the vendor side or the physician's side);
- Excellent written and verbal communication;
- Strong work ethic;
- Strong computer skills;
- Effective organizational skills;
- Ability to Multi-Task;
- Detail-oriented;
- Ability to work independently in a remote setting;
- Knowledgeable of basic Microsoft Office Programs (preferred);
- Appropriately maintaining the diary schedule set in place for follow-up;
- Ability to adhere to multiple client protocols;
- Entering accurate diary entries in the system for all events regarding workflow;
- Responding to client inquiries in a timely and appropriate manner;
Skills Required
- Prior experience in record retrieval from a vendor or physician setting
- Excellent written and verbal communication skills
- Strong work ethic
- Strong computer skills
- Effective organizational skills
- Ability to multitask
- Detail-oriented approach
- Ability to work independently in a remote setting
- Knowledge of basic Microsoft Office programs
- Ability to maintain the established diary schedule for follow-up
- Ability to adhere to multiple client protocols
- Ability to enter accurate diary entries for workflow events
- Ability to respond to client inquiries in a timely and appropriate manner
What We Do
Insight Service Group (ISG) provides claim and litigation support to the insurance and legal communities. Its services include investigations focused on cost containment and anti-fraud, independent medical examinations and peer reviews, medical and clinical support, and records management. The company’s stated mission is to help clients achieve optimal claim outcomes, using proprietary technology and specialized employees to support informed claims decisions across the claims process.
