Take your career to the next level with this unique opportunity for growth and development within a dynamic national company! ISG provides national claim and litigation support to the insurance and legal communities. We help our clients achieve optimal claim outcomes. We are looking for a Record Retrieval Support to join our Medical Records team.
Job Description
As a Record Retrieval Support, your main responsibility is to assist the team with status inquiries to outstanding entities. This will consist of mostly outbound phone calls, some faxing, emailing and mailing via USPS/UPS through our mailroom.
Essential Duties and Responsibilities
Required Skills:
- Excellent written and verbal communication;
- Strong work ethic;
- Strong computer skills;
- Effective organizational skills;
- Ability to Multi-Task;
- Detail-oriented;
- Self-starter;
- Ability to work independently in a remote setting;
- Knowledgeable of basic Microsoft Office Programs (preferred);
- Adhere to direction provided by Team Lead;
- Ability to adhere to multiple client protocols;
- Entering accurate diary entries in the system for all events regarding workflow;
- Responding to internal and external inquiries in a timely and appropriate manner;
ISG is a technology-driven company that believes superior customer service is the core of a business relationship. We are fueled by technology and powered by people. If this opportunity is a match for you, we welcome you to apply!
Job Type: Full-time
QualificationsExperience:
- Record Retrieval: 1 year (Preferred)
- Microsoft Office: 1 year (Required)
- Computer skills: 3 years (Required)
Skills Required
- Excellent written and verbal communication
- Strong work ethic
- Strong computer skills with 3 years of experience
- Effective organizational skills
- Ability to multitask
- Detail-oriented and self-starter
- Ability to work independently in a remote setting
- Ability to adhere to team lead direction and multiple client protocols
- Accurate workflow diary entries
- Timely and appropriate responses to internal and external inquiries
- Microsoft Office experience, 1 year
- Record retrieval experience, 1 year
What We Do
Insight Service Group (ISG) provides claim and litigation support to the insurance and legal communities. Its services include investigations focused on cost containment and anti-fraud, independent medical examinations and peer reviews, medical and clinical support, and records management. The company’s stated mission is to help clients achieve optimal claim outcomes, using proprietary technology and specialized employees to support informed claims decisions across the claims process.
