Reconstruction Administrative Coordinator

About Northeast Power Dry

Northeast Power Dry, founded in 1996, is a trusted leader in water and mold damage restoration services. Our mission is to provide fast, professional solutions to homeowners while fostering a positive, growth-oriented culture for our employees. As we continue to expand, we are seeking driven individuals who are passionate about customer service and motivated to grow their careers in a supportive team environment.

Position Summary: 

We are seeking a highly organized and detail-oriented Reconstruction Administrative Coordinator to support our Reconstruction Department. This role serves as a key point of contact for customers, insurance professionals, adjusters, and internal team members throughout the reconstruction process.

The ideal candidate will possess strong communication skills, exceptional attention to detail, and the ability to manage multiple priorities while ensuring projects move smoothly from start to finish. This position plays a critical role in maintaining customer satisfaction, accurate documentation, and efficient project coordination.

Essential Functions:

Customer & Insurance Communication:

• Answer and route incoming calls professionally and efficiently.
• Conduct follow-up calls with customers, adjusters, and insurance representatives.
• Provide project updates and respond to customer inquiries.
• Maintain positive relationships with customers and insurance partners.

Scheduling & Project Coordination:

• Schedule appointments, inspections, and project-related meetings.
• Coordinate activities between customers, project managers, subcontractors, and office staff.
• Assist in managing project timelines and ensuring tasks are completed on schedule.
• Track open items and ensure timely follow-up on outstanding issues.

Documentation & Administrative Support:

• Maintain accurate job files, project records, and documentation.
• Upload, organize, and manage project-related information within company systems.
• Assist with data entry and record maintenance.
• Ensure all project documentation is complete, accurate, and up to date.

Customer Service & Team Support:

• Assist customers throughout the reconstruction process by providing exceptional service and communication.
• Support the Reconstruction team with administrative and operational tasks.
• Monitor project progress and proactively identify follow-up needs.
• Collaborate with team members to ensure efficient project completion.

Administrative Support & Record-Keeping:

• Provide clerical support including mailing, scanning, faxing, and copying.
• Maintain organized electronic and physical filing systems.
• Ensure accurate and up-to-date records and data entry.
• Support various projects across departments.

Other Duties:

• Perform additional administrative and departmental support duties as assigned.

Skills and Abilities/Qualifications:

• Education: High School Diploma or GED required; Associate degree or some college coursework preferred.
• Experience: Previous administrative, customer service, scheduling, or project coordination experience preferred; Experience in restoration, construction, insurance, or a related industry is a plus.
• Technical Skills: Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Teams. Ability to learn and navigate company software and project management systems. Strong data entry and documentation skills. 

This position offers an excellent opportunity to join a growing organization and play a vital role in supporting reconstruction projects while delivering exceptional customer service.