HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
The main objective of this role is to offer the booking reconfirmation service to limited keys clients by proactively contact hotels/suppliers to reconfirm their bookings in order to prevent book out and relocation cases. This role will involve adhering to set service targets and KPI’s and delivering work of a high quality with a strong focus on attention to detail and quality control. Support the development of a high performing service culture.
Accountabilities
Reconfirming the bookings for selective clients.
Sending the notification to clients /Global Supplier Operations team in case of booking rejection / denial according to process agreed.
Be flexible and provide support to all members of the Reconfirmation or other functions as and when required.
Monitor and develop own performances on regular basis, including pending case following up.
Participate the meeting to review business, operations and performances with Supervisor.
Challenges
Work with short deadlines (last minute bookings)
Sense of urgency and be able to priorize when working with online tools and webmail.
Consistently meeting deadlines within service level agreements with significantly high attention to detail.
Repetitive actions may provoque lack of interest in short time
Some situations may require exploring alternatives solutions.
Use initiative and logic to respond queries and escalate complex problems to supervisors.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
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What We Do
Hotelbeds are global leaders in the TravelTech space, connecting and empowering businesses by facilitating bridges in the ever-changing and expanding travel ecosystem. Our cloud-based technology platforms offer fast and simple access to a global network of travel products, from accommodation to ancillaries and payments, while rich data and intelligence helps to generate demand. By operating exclusively in the B2B arena, we are uniquely placed to drive growth for our partners without competing for the end customer. Our teams of 3000+ experts on the ground provide local expertise and support to boost trading even further, even in the most hard-to-reach spaces. Our unique blend of technology, data and passionate people serves as a catalyst for B2B travel players aiming to unlock their full potential.
