The Role
Job Purpose
The ideal role holder will be responsible for resolving all issues arising from electronic transactions and performing automated back-office processing such as dispute processing, settlement, reconciliation, funding and reporting, engage aggregators and business partners on improved service delivery.
Responsibilities
The ideal role holder will be responsible for resolving all issues arising from electronic transactions and performing automated back-office processing such as dispute processing, settlement, reconciliation, funding and reporting, engage aggregators and business partners on improved service delivery.
Responsibilities
- Develop and execute processes, standards, guidelines, and service-level agreements for partnering organizations.
- Reconcile and confirm settlement for disbursement and collections
- Daily funding and monitoring of balances and liquidity management
- Conduct bank reconciliation and follow up with partners for all reconciliation issues
- Attend to customer and merchant complaints and ensure prompt resolution.
- Liaise and follow up with banks and aggregators on settlement discrepancies.
- Liaising with partner companies on Settlement issues
- Reconciliation of transactions routed through various payment platforms including mobile money and banks.
- Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
- Daily reconciliation of debits that arise from the reversal process and escalation to partner channels and banks where discrepancies arise
- Ensures timely daily reconciliation of all transactions.
- Ensure daily validation of transaction posting on the system.
- Creative thinker and problem solver who can resolve issues arising from online transactions timely and efficient.
- A self-starter and self-motivated person who is able to influence and direct the settlements and reconciliation process.
- Passionate about solving problems and is focused on customer experience and outcomes.
- A Bachelor's Degree or its equivalent
- At least 2 years in Digital Financial Services or banking industry experience
- At least 2years’ experience in business development and continuity.
- Experience with electronic payment systems
- In-depth knowledge of payment processing gateways
- Organization and Time management skills
- Proficiency in the use of MS office Suites.
- Excellent communication skills and interpersonal skills.
- Attention to detail and accuracy
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The Company
What We Do
PalmPay is building the financial superapp for Africa
