Receptionist/Administrator

Posted 3 Days Ago
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Fareham, Hampshire, England
1-3 Years Experience
Healthtech
The Role
As a Receptionist/Administrator at Bupa Clinic, you'll manage reception and administrative tasks, provide customer support, handle inquiries, and ensure documentation is complete for patients. You'll help facilitate a smooth customer journey and ensure efficient operations within the clinic.
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Job Description:

Receptionist/Administrator
Bupa Clinic, Fareham (PO16 8UY)
Permanent
£24,500 pa + Fantastic Benefits
Full Time – 40hrs pw (Mon-Thurs 10am-6.30pm, Fri 9am-4.30pm)
We make health happen.

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

The purpose of this role is to ensure all reception and administrative activities in the Bupa centre are carried out efficiently and effectively. You will contribute as a support network in providing outstanding customer service to our customers (adults and children) every time they touch base with us.


How you’ll help us make health happen:

  • Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout.

  • Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails

  • Ensure all customers have the correct paperwork to support their visit –appointment packs (where applicable), clinical file preparation and consent forms.

  • Effective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLA.

  • Ensure all customer details are correct, customers are arrived, appointments booked, changed, and rescheduled. Process of payments, invoices, added charges and credit notes upon customer departure.


Key Skills / Qualifications needed for this role:

  • Administrative experience in a healthcare environment (desirable)

  • Customer service experience and highly customer focussed.

  • Excellent interpersonal, written and verbal communication skills.

  • Excellent organisation and time management skills.

  • PC literate, with knowledge of MS office packages.


Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more:

  • Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.

  • Bupa Health Insurance as a benefit in kind

  • An enhanced pension plan and life insurance

  • Support with travel costs via a season ticket loan or cycle2work.

  • Discounted access to online gym sessions through Gympass

  • Various other benefits and online discounts
     

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Full time

Job Area:

Administration

Locations:

Clinic - Fareham

Top Skills

MS Office
The Company
HQ: London
23,800 Employees
On-site Workplace
Year Founded: 1947

What We Do

Bupa's purpose is helping people live longer, healthier, happier lives and making a better world.

We are an international healthcare company serving over 38 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers.

We directly employ around 85,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India.

For more information, visit www.bupa.com

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