Receptionist/Administrator

Multi Services Assistant

Salary: £24,570 per annum plus company benefits

Location: Nottingham

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday – Friday, 9am until 5:30pm with 1 hours unpaid lunch break

Work model: Fully onsite

Williams Lea seeks a Multi Services Assistant to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role 

The Multi Services Assistant will work as part of a team to provide the highest level of customer service to our clients and support to the Team Leader and Business Services Manager. Whilst the list of tasks in this document is not exhaustive, the Multi Services Assistant may cover any combination of the tasks set out below.

The Multi Services Assistant will provide excellent customer service to our clients, performing all operations requested by a customer without direct supervision. This role will cover a number of our service areas and will require a high level of multi-skilling.

Key responsibilities 

• Taking and passing on accurate messages

• Courteously greet and interact with visitors to the premises

• Manage room and hospitality bookings, including setting up rooms

• Arrange hospitality and liaise with onsite cleaning teams

• Organise and order catering

• Supervise and assist at events (including evening events as agreed overtime)

• Diary management of meeting rooms and desk bookings

• Deliver an exceptional electronic and hard copy file management service

• Return or add documents to existing client files

• Work with the practice management system to log and record documents

• Handle and administer closed files as requested

• Extensive computer and data related tasks

• Deal with incoming hand deliveries from clients – ensure that all incoming documents are scanned entirely and allocated to the relevant electronic post folders

Personal attributes

• High level of customer focus – proactive approach to service delivery and client satisfaction

• Excellent communication skills, both written and oral, and confidence to communicate at all levels

• Competent with Microsoft Office tools; Word, PowerPoint, Excel, Teams (to include digital telephone) and Outlook emails

• Excellent organisational skills

• Must be familiar with the English language, alphabet, numeracy, and spelling - Punctual and flexible to cover shifts where required

• High level of attention to detail, working quickly and accurately

• Follows procedures and checks work to ensure right first time

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays(pro-rata for part time roles)

• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.

• Life Assurance

• Private Medical Insurance

• Dental Insurance

• Health Assessments

• Cycle-to-work scheme

• Discounted gym memberships

• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [email protected](we do not accept applications to this email address).