DCG ONE is one of the largest privately held marketing service providers in the country. Based in Seattle, with locations in NYC and Maryland, we help companies deliver their brand worldwide through creative, print, and fulfillment services.
ABOUT THE ROLE
The Receptionist serves as the first point of contact for visitors, clients, and employees, providing professional and courteous customer service while supporting daily administrative and office operations. This role is responsible for handling front-desk activities and communications, coordinating office functions, and participating in or assisting with cross-departmental projects. The ideal candidate helps maintain an organized, efficient, and positive workplace environment.
If you’re a detail-oriented professional who enjoys making a great first impression and supporting a dynamic team, we encourage you to apply!
BENEFITS
- Paid Time Off
- Medical, Dental, Vision
- Life/AD&D Insurance
- 401(k) with matching
- Accident Insurance
- FSA, HSA
- 9 Paid Holidays
- Monthly Cookie Days!
RESPONSIBILITIES
- Greet and assist visitors, clients, and vendors in a professional and friendly manner; and refer, when necessary, to the appropriate person, official, or department.
- Answer, screen, and direct incoming phone calls and emails.
- Prepare and manage incoming and outgoing mail, deliveries, and packages; distribute incoming mail to corresponding departments.
- Maintain the reception area and common office spaces to ensure a clean and professional appearance for visitors, guests, clients, vendors, and employees.
- Assist with scheduling appointments, meetings, and conference room reservations.
- Provides administrative support, including filing, data entry, copying, scanning, and document preparation.
- Assist with purchasing office supplies and/or breakroom supplies and track inventory.
- Coordinates with internal departments to support office operations and employee needs.
- Maintain confidentiality of sensitive information and company records.
- Support special projects and other administrative duties as assigned.
QUALIFICATIONS
- Experience working with confidential materials and knowledge of how to handle sensitive information.
- At least two (2) years of customer service experience.
- At least one (1) year in a reception-like environment or similar experience.
- May be required to complete and pass a Public Trust Security Clearance
ESSENTIAL ABILITIES
- High level of Professionalism
- Reliability
- Customer/Client Focus
- Proactive Problem Solving
- Strong Organizational Skills
- Initiative and Independence
- Ability to work independently for extended periods of time
- Strong Written and Oral Communication Skills
- Multi-Tasking and Prioritizing Skills
- Collaboration and Teamwork Orientation
- Flexibility
PHYSICAL REQUIREMENTS
- Prolonged sitting and extensive data entry and typing
- Minimal lifting of office equipment and supplies
- May be required to frequently lift up to 30 lbs
- Hand dexterity and strength
- Flexibility in work hours may be required
WORK ENVIRONMENT
This position is predominantly held in a clerical environment and may also access the production floor in an industrial warehouse setting.
- This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
- While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts, and vibration. The noise level in the work environment can be loud.
DCG ONE does not tolerate discrimination of any type and offers equal employment opportunity to all qualified persons without regard to race, color, religion, sex, natural origin, age, disability or medical condition, sexual orientation, marital status, veteran status, or any other considerations made unlawful by Federal, State, or local laws. We believe in providing eligible and qualified employees with opportunities to advance. DCG ONE is an at-will employer.
Skills Required
- Experience handling confidential materials and sensitive information
- At least 2 years of customer service experience
- At least 1 year in a reception-like environment or similar experience
- Ability to complete and pass a Public Trust Security Clearance (may be required)
- Strong written and oral communication skills
- Strong organizational, multitasking, and prioritization skills
- Professionalism, reliability, initiative, and ability to work independently
What We Do
DCG ONE (Direct Connect Group LLC) is a full-service creative experience agency that integrates strategy, design, print, and production to connect brands with audiences. They employ a holistic, audience-first approach to marketing, specializing in print production, web-based solutions, and integrated campaigns across digital and tangible touchpoints, including direct mail and fulfillment services.
