At ALS, we encourage you to dream big.
When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
General Responsibilities:
Receiving customer phone calls and directing calls to appropriate department
Responding to customer queries and provide customer support
Provide various certificates, invoices and documents on request
Assist customers with sample submission and testing queries
Chase and take payments, issue receipts and release testing certificates
Dispatch/post testing kits and consumables
Deal with courier arrivals and dispatches and accept samples into depot
Track submissions against payment history
Assist with general reception duties
Ad Hoc duties as required
Essential Skills / Knowledge / Experience
Excellent standards of PC literacy (Excel, Word, Outlook)
Professional phone manner and customer service skills
Willingness to learn
Strong organisational skills
Full driver's licence
Analytical and logical approach with a keen eye for detail
Able to thrive under pressure and work as part of team in a fast-paced environment.
Interest/background in science would be an advantage but not essential
Knowledge of LIMS and SAGE Accounts would be an advantage but not essential
Working at ALS
The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.
Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.
At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.
We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.
Everyone Matters
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.
ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.
Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.
How to apply
Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.
Skills Required
- Excellent standards of PC literacy
- Professional phone manner and customer service skills
- Willingness to learn
- Strong organisational skills
- Full driver's licence
- Analytical and logical approach with keen eye for detail
What We Do
ALS Limited is a global leader in testing, inspection, certification, and verification services, providing comprehensive solutions across industries such as life sciences, minerals, industrial, and energy.
