Receptionist

Under direct supervision and/or according to detailed instructions, policies and procedures, greets and receives visitors and Medical Center employees and refers same to appropriate staff members or department. Operates a multi-line telephone console and takes and relays messages.

Education:
High School Diploma
Licensures/Certifications:
Not Applicable
Experience:
Not Applicable
Skills:
• Ability to type brief memos, letters and forms
• Skill in data analysis and interpretation

Principal Duties and Responsibilities:

• Greets visitors and employees to office.  Determines nature of business and provides appropriate information, referring to appropriate staff members or department.  Also directs deliveries of items to appropriate offices.
• Answers visitors' and employees' questions, based on knowledge of the organization, department and policy, and notifies supervisor of difficult situations.
• Performs various related clerical duties including but not limited to:  typing brief memos, letters, tables, and forms; filing; opening, distributing and/or collecting mail; photocopying; maintaining logs of items such as deliveries or routine information received in the office; posting transactions and information into computer and performing simple routine calculations – (addition and subtraction) such as totaling items in columns on logs.
• Provides support to overall office operations, including ensuring supplies, copy machines, fax machines are in proper order, maintained and reports any issues proactively.
• Operates a multi-line telephone console to relay incoming, outgoing and intra-system calls.  Provides approved information to callers and records and transmits messages.
• Maintains work area in a clean and orderly condition.

All roles must demonstrate GBMC Values:

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy

• Listens and responds appropriately to others’ needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

• Embraces change and improvement in the work environment
• Continuously seeks to improve the quality of products/services
• Displays flexibility in dealing with new situations or obstacles
• Achieves results on time by focusing on priorities and manages time efficiently

Pay Range

$17.13 - $21.69

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.