Receptionist

Front of House

· Ensure exceptional standards of presentation are maintained at all times. This includes general housekeeping of the reception area.

· Take responsibility as a company key holder, opening and closing the building if required and conducting building checks in the morning and evening, ensuring any issues arising are reported promptly to facilities and maintenance.

· Meet and greet all visitors ensuring that you are polite and courteous, providing a warm welcome at all times and following any company guidelines provided.

· Offer refreshment to all guests on arrival (water – tea/coffee when appropriate).

· Organise Meeting Room on request and maintain/monitor Meeting Room Inboxes/Calendars to prevent clashes with bookings. Organise refreshments if required.

· Ensure Reception cover is aware of all daily procedures, responsibilities and current enquiries

· Create security key cards for staff, maintaining a log of these and keeping the system up to date.

· To act as Fire Marshall or First Aider if required.

Deliveries and Post

· Take responsibility for sorting and distributing all incoming post, ensuring staff are promptly notified and subsequently collect deliveries.

· Organise outgoing post when required to support cross-departments, including use and maintenance of the franking machine if required.

· Organise and maintain stationery and post areas, ensuring tidiness at all times.

· Organise national and international couriers when requested, maintaining a log and ensuring company guidelines are adhered to and approved suppliers are used.

Telephone and Email Communications

· Answer and screen all calls efficiently and promptly using a professional, informative greeting and promptly direct calls/enquiries to their destination. 
· Announce callers to all staff before putting calls through. 
· Ensure messages are gathered following etiquette guidelines and relayed in a timely and effective manner. 
· Review regularly any designated company inboxes and ensure prompt replies to queries (including holding replies if the email is to be forwarded on). 

Office Administration Support 

· Assist with company travel, accommodation and hire cars accordance with travel guidelines when needed. 
· Maintain the company contacts list and distribute periodically to the wider business. 
· Reconcile monthly credit card statements with all receipts from transactions/expenditures in line with reporting guidelines and ensure the security of the credit cards held by Reception at all times. 
· Ensure stationary supplies are monitored, create an inventory and re-order accordingly while liaising with relevant Managers to approve costs. 
· Undertake any other ad-hoc administrative duties as required. 

Other
· To contribute positively to the effectiveness and efficiency of the Group Reception function.

Benefits

21 days annual leave entitlement, plus bank holidays each year
Generous staff discount across a variety of brands
Auto-enrolment into the company pension scheme
Cycle-to-work scheme
Charity time-bank scheme
Ability to purchase additional annual leave