Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Position Purpose:
Act as the first point of contact for employees, visitors, suppliers, and customers by providing accurate information and responding to phone and in-person inquiries. This role manages front desk operations, supports administrative tasks, and ensures the reception area remains organized and professional.
Key Responsibilities
Answer, screen, and direct incoming phone calls and inquiries.
Greet visitors and direct them to the appropriate personnel or department.
Provide accurate information to callers and visitors.
Receive, sort, and distribute incoming mail, packages, and deliveries.
Prepare and deliver letters, documents, and internal correspondence as required.
Maintain visitor logs and reception records manually or electronically.
Schedule appointments and coordinate meeting room bookings as needed.
Provide administrative support and assist other departments when required.
Maintain awareness of staff movements within the organization when necessary.
Ensure the reception area remains organized, professional, and compliant with workplace standards.
Perform other duties assigned to the role.
Attributes & Attitudes
Customer service–oriented with a professional demeanor.
Strong interpersonal and organizational skills.
Reliable, detail-oriented, and able to maintain confidentiality.
Ability to work independently and collaboratively with different teams.
Knowledge:
High school diploma required; college studies are an advantage.
At least 1-2 years of experience in a receptionist, front desk, or administrative support role.
Knowledge of administrative and office procedures.
Proficiency in computers and relevant office software (e.g., Microsoft Office).
Strong verbal and written communication skills.
Customer service–oriented with a professional demeanor.
Reliable, organized, and able to maintain confidentiality.
Must be amenable to working onsite at our Zepto, Zona 13 site (Avenida Hincapié 7-23 Zona 13, Edificio Zepto).
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
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What We Do
Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services. As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages. At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Join us and become a champion of customer happiness
