Receptionist

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Essential Job Responsibilities

​Reception:

• Work closely with the client's staff to ensure seamless day-to-day operations as the first line of contact with the client's visitors

• Answer incoming telephone calls and direct call traffic to the proper person

• Take accurate and complete messages for those employees who may be unavailable

• Greet and announce visitors in a friendly and business-like manner

• Maintain neatness and organization of reception desk and front closet areas with various administrative duties as outlined by the Site Manager

General:

• Provide hospitality and other services defined or outlined in Opensity's service agreement with client        

• Provide support for miscellaneous requests and flex services with a “can do” attitude and philosophy

• Maintain a positive team-player mentality

• Accurately communicate with client staff and Opensity team members regarding commitments, deadlines, challenges, requests, etc

• Deliver on service commitments in a timely and accurate manner

• Invest proper effort and QC approach to deliver highest quality work and service

• Comply with Opensity's standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook

• Expected to uphold the Standards of Service and best practices developed by Opensity

• Monitor and listen to clients to understand inquiries and requests in order to provide accurate information about the facilities and services with prompt assistance

• Follow established guidelines and procedures for receiving, documenting, organizing and mailing out client packages (i.e. parcel deliveries, messenger services, etc.)

• Ensure accurate tracking, monitoring and recording of all charges, overtime, logs and entries throughout his/her shift

• Answering telephone inquiries, loading/unloading parcels, delivering of parcels, copying, and faxing and guest requests

• Other duties as assigned

Qualifications & Characteristics

• High School Diploma or equivalent

• Minimum of 1 year in a professional/customer service environment

• Previous experience in a law firm service oriented field preferred

• Willingness and ability to learn new skills

• Be personable, articulate, knowledgeable, and professional in presenting oneself in a professional setting

• Ability to learn skills quickly

• Flexibility in dealing with simultaneous projects

• Attention to detail

• Ability to function with a high level of patience, tact and diplomacy in handling any challenging situations

• Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc

• Excellent organizational skills

• Strong initiative required; ability to work independently with minimal direct supervision

• Ability to lift or move 40 lbs. or greater

• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

• Ability to walk, bend, kneel, stand or sit for an extended period of time

• Ability to work a Monday to Friday 8:00a.m to 5:00p.m schedule with some flexibility to adapt to changing client needs

The Compensation range for this role is 17.88 to 21.65 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.