Receptionist

BAIN CAPITAL OVERVIEW

With approximately $215 billion of assets under management, Bain Capital is one of the world’s leading private investment firms. We create lasting impact for our investors, teams, businesses, and the communities in which we live. Over four decades we have strategically grown our platform to focus on Private Equity, Growth & Venture, Capital Solutions, Credit & Capital Markets, and Real Assets. Today, our team includes 1,985+ employees in 23 offices on four continents. 

We partner differently to help people and companies embrace possibility and realize potential. Founded as a private partnership in 1984, we have fostered a culture of innovation, entrepreneurialism, and agility, empowering our people to define and own their career trajectories. Today, our partnership approach enables us to pursue strategic growth, build enduring relationships with a robust external network, and collaborate across our integrated platform to connect the deep and diverse expertise that unlocks breakthrough insights.

Our people are the heart of our advantage. Colleagues at all levels have a seat at the table as they tackle business challenges with a principal investor mindset. By asking incisive questions, respectfully challenging one another, and remaining intellectually agile, we work together to achieve exceptional outcomes. 

For more information visit: Bain Capital

POSITION OVERVIEW

The reception team at Bain plays a vital role in shaping the overall workplace and visitor experience. As the first point of contact for clients, guests, and employees, this role is central to creating a welcoming, polished, and seamless environment that reflects the firm’s culture and standards of excellence.

This position requires a hospitality-focused professional who is comfortable engaging with a diverse range of individuals and is committed to delivering exceptional service.

The schedule is Monday–Thursday, 10:00am–7:00pm, and Friday, 9:00am–6:00pm

KEY RESPONSIBILITIES

• Serve as the face of the company by warmly welcoming employees and visitors, anticipating needs, and ensuring a positive and memorable first impression

• Deliver a high-touch hospitality experience, including offering beverages, managing coat/ bag storage, and attending to guest comfort

• Coordinate and process preclearance requests accurately and efficiently to ensure a seamless arrival experience

• Manage high-volume phone lines with professionalism and courtesy, directing calls appropriately

• Maintain a polished, organized reception area that reflects the firm’s standards

• Provide coverage across reception desks as needed to ensure consistent service levels

• Partner with colleagues to support special projects and enhance overall workplace experience

GENERAL QUALIFICATIONS

• Professional appearance with a warm, service-oriented demeanor

• Exceptional interpersonal skills with the ability to engage confidently with a wide variety of personalities

• Strong verbal communication skills, both in person and over the phone

• Highly attentive to detail while effectively managing multiple priorities in a fast-paced environment

• Proactive mindset with a willingness to take initiative and support team needs

• Collaborative team player who contributes positively to office culture

DESIRED BACKGROUND

• Experience in hospitality, customer service or workplace experience roles (corporate environment preferred)

• Prior experience as a receptionist, or in a front-of0house capacity

• Demonstrated stability and professionalism in previous roles

Compensation:

Expected Annual Base Salary $60,000 - $70,000

Actual base salary will be determined by a wide range of factors including but not limited to role, function, level, experience, qualifications and geographic location. In addition to a competitive base salary, this position may be eligible for a discretionary annual bonus based upon factors such as individual impact, team and firm performance. Bain Capital offers a competitive benefits package designed to support employees’ health, financial security, family needs, and overall well-being.

Bain Capital is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.