Receptionist

Location: Middlesbrough

Contract: Permanent

Office/Hybrid: Full time office based

Hours: Full Time – 36 hours per week

Job Profile: Business Support Administrator

Salary/annum: Up to £25,000.00

Reference number: JR100763

Closing Date: 17 February 2026

Security requirements: The role requires a BPSS check to be conducted on the successful candidate.

Description of role:

TWI provides competence-based welding and inspection training and qualifications to meet a wide range of industry needs, working with customers worldwide and servicing several sites within the UK and overseas.

We are looking to appoint a Receptionist/Business Support Administrator to work alongside our current team. This role is onsite Monday – Friday, working 8.30am – 4.30pm.

Main duties and responsibilities will include:

• Meeting and greeting visitors, contractors and students
• Contractor inductions
• Updating staff, visitor, contractor and student registers
• Answering telephone and e-mail enquiries
• Checking voicemail messages
• Multi-tasking and prioritising incoming work to meet internal and external customer requirements and working to tight deadlines
• Organising travel arrangements for members of staff
• Arranging meeting rooms and catering bookings
• Franking post and booking shipments/courier for collection/delivery
• Keeping spreadsheet records updated
• General office administration and additional duties as required

Applicants must have related experience and possess excellent organisational skills.  You will demonstrate strong attention to detail and possess the ability to multitask. You must possess excellent written and verbal communication skills. In addition, you should be proficient in Microsoft Office Word, Excel and PowerPoint.

This will be an onsite interview based at our Middlesbrough offices.

For further details, please follow the Job Description link below:

https://www.twi-global.com/pdfs/careers/JR100763-Reception-Job-Description.pdf

About us:

TWI Ltd is a world expert in engineering, materials and joining technologies with significant property assets. We provide industry with advice and know-how in design, fabrication, failure analysis and prevention.

We offer opportunities to collaborate with inspiring and expert teams and a supportive environment in which you are actively encouraged to share your ideas and continually develop your own skills and knowledge.

If you are looking to join an organisation that is fuelled by innovation, teamwork, and openness, this role could be for you.

Diversity statement:

TWI Ltd is committed to treating all employees fairly and to being an inclusive employer. Our aim is to create a work environment where our employees can reach their full potential.  We put Equality, Diversity and Inclusion at the heart of our people practices to attract, develop and retain the best talent.

Inclusion:

We recognise that it’s the differences of our people that gives us our competitive edge and enables us to maintain our world leading reputation. This is why we are committed to ensuring there is diversity across every level of our organisation; representative of the Members and societies we serve. We have made Inclusion our number one corporate value to demonstrate our commitment to ensure it is at the core of everything we do at TWI.

Disability Confident Scheme:

We are pleased to confirm that we have achieved the first stage accreditation, which means we are a ‘Disability Confident Employer’. This is a government-supported scheme that supports organisations like TWI to make the most of the talents that people with disability can bring to our workplace.  The scheme helps us recruit and retain great people; draw from the widest possible pool of talent; secure high-quality employees who are skilled, loyal and hardworking; and improve employee morale and commitment by demonstrating that we treat all of our people fairly.

If you require any additional support during your application, interview or any other aspect of our recruitment process please reach out to [email protected]

Why work for TWI?

We offer a competitive salary, share-in-success bonus scheme, generous pension scheme (both employee contribution (flexible amount) and TWI contribution (up to 10% of salary), holiday (20 days + 5 Corporate days + 8 bank holiday’s), private health and dental cover, career development and training, onsite employee restaurant, onsite gym, day nursery available for companies on Granta Park (Cambridge) site (subject to availability), onsite parking and more.

We know that balancing work and personal life can at times be challenging. This is why we continue to review and implement family friendly policies including hybrid working, flexible working, enhanced maternity pay and paid parental leave.

Working hours:

36 hours per week (full time), 8.30am -16.30pm Monday to Thursday (finishing at 16.15pm on Friday). Part-time and hybrid working available in some roles.

Artificial Intelligence:

At TWI, we want you to know that your application is in good hands. We do not use AI tools or automated systems to review or sift through applications. Instead, every application is personally reviewed by the hiring manager. We believe in being open and transparent with our candidates, and we’re committed to giving your application the attention it deserves.

Our six values provide a point of reference for the way we expect our people to operate and behave.

• Inclusion: Valuing the contribution from every individual, creating value for our customers
• Teamwork: Building effective working relationships, we accomplish more together
• Adaptability: Engaging positively with change to meet the needs of the business
• Taking Responsibility: Achieving our objectives and personal development
• Innovation & Expertise: Championing new ideas and sharing knowledge to solve industry problems
• Customer Focus: Building trusting relationships with our customers