We are looking for dynamic individuals to join our Joondalup contact centre based team as Receptionist. As the first point of contact for our members, you will play a crucial role in ensuring they receive the best support and solutions for their RAC product needs and generating leads for our sales team.
This position works on a flexible roster between Monday – Friday 7am – 8.30pm and rotational Saturdays between 8.30am - 5pm.
In this role, you will:
- Be able to remain composed, think on your feet and provide exception inbound customer service through a high volume of calls while maintaining a warm and professional tone
- Promptly identify the members needs and transfer to an accurate department using internal systems
- Assist members with all RAC product inquiries promptly and professionally.
- Handle RAC product policy administration, applications, and cancellations accurately.
- Build and maintain strong rapport, ensuring a positive member experience from the first point of contact.
- Identify, acknowledge, follow up, and appropriately address member feedback.
To succeed in this role, you will need:
- Exceptional customer service skills, displaying empathy and maintaining confidentiality.
- Strong problem-solving abilities and confident phone manner
- A team-oriented, flexible, and reliable approach to work.
- Proficiency in administration, systems, and typing skills.
- High level of resilience and ability thrive in a busy environment.
About RAC:
At RAC, we value inclusivity and strive to foster a workplace that embraces contributions from all individuals. We encourage applications from people of all abilities, backgrounds, cultures, and identities, including Aboriginal and Torres Strait Islanders, members of the LGBTIQ+ community, and all age groups.
RAC is committed to ensuring a flexible work environment. If you require assistance or adjustments to fully participate in the application process, please reach out to us at [email protected].
Join us in our mission to provide exceptional service and support to our members. Apply now to be a part of the RAC team!
#BetterJourneysRAC
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What We Do
At RAC we offer career opportunities that will allow you to give back and make a difference to our members and the WA community. We pride ourselves on employing the highest calibre of people to meet our member’s needs. RAC promotes healthy living and aims to protect health and safety of employees, members and visitors.
RAC has been a part of the West Australian community since 1905. We are unique organisation, built by members for members. From our origins as a motoring club, we have grown to a diverse organisation of over 1,400 employees serving more than 1 million members with a range of products and services. RAC’s difference is that we are a membership organisation, which means we don't have shareholders and we reinvest our profits for the better of our members and the WA community.
House rules:
We really enjoy receiving your feedback, comments and experiences and enjoy getting the most out of our LinkedIn community. With this in mind, we ask that you stick to the following guidelines:
• Please be polite to other RAC LinkedIn users and treat each other as you would like to be treated.
• Please don’t give out any personal information.
• We cannot allow any inappropriate or offensive language.
• Advertising, spam, selling and links to external shopping sites are not allowed here and will be removed.
• If you want to post a link to another site to illustrate your point, please do not link to sites that require registration in order to view, or any site that prompts an automatic download as these comments will be removed.
• Page admins and the RAC LinkedIn community must be able to easily understand your message. For this reason we can't allow messages which are written in code or a language which isn’t English.
• We reserve the right to de-tag RAC from any posts or photos that we deem inappropriate.
• Please note that repeat offenders may be reported and will be blocked from the LinkedIn page
