Receptionist

Receptionist

Salary: £15,141.96 per annum plus company benefits

Location: Bristol, BS2 0PS

Contract: Part Time, permanent

Shifts: 22.5 hours per week, Wednesday – Friday, rotational shifts between 08:00 - 17:30, with 1 hour unpaid lunch break.

Work model: The Reception role will be based fully on-site at our exciting, brand new office in Bristol, just a short distance from Bristol Temple Meads station!

Williams Lea seeks a Receptionist to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for!

Purpose of role 

The Receptionist is the first point of contact for visitors calling or visiting our client’s office and is a brand ambassador. This role involves welcoming clients and visitors to the office, being approachable, and create a positive first impression. Duties will also include handling switchboard calls, organising and offering administrative support to the firm. The role will also involve providing and the setting up of hospitality in the client suite for client meetings and events. Every task which is undertaken must be delivered with an exceptional customer service approach.

It's key you will have the ability to easily build rapport with people, deal with urgent tasks in a timely and effective manner, and the ability to multitask is important for this position. This is a hands-on role and will involve working alongside team members to deliver the overall service. 

Key responsibilities 

• Provide a high quality of service to staff and guests as a Williams Lea service provider, exceeding their expectations and delivering an appropriate outcome to all queries
• Welcome visitors with a high standard of customer service, signing in guests and issuing access cards with prior authorisation
• Delivering a high quality standard of corporate service including arranging client meetings and events
• Managing onsite car parking for clients and visitors
• Dealing with booking taxi's for business use for staff and visitors.
• Liaising with IT to provide equipment support for meeting room setups
• Providing & setting up of hospitality in the client suite & ensure a smooth running of daily requests, showing flexibility and willingness to support colleagues and take on additional duties if required. Duties will include the ordering of catering for required times, setting up food/drinks/ crockery/ glassware for client meetings/events, clearing and cleaning of equipment after use.
• Liaising with the Office Services team for training materials and printing needs for seminars to ensure a prompt start for training events.
• Dealing with administration tasks
• Dealing with telephone and email enquiries in a timely manner

Personal attributes 

• Reception experience is essential
• Hospitality experience
• Fluent written and spoken English
• A team focused attitude
• Experience using switchboard
• A natural passion and desire to make every visitor smile
• A committed attitude and dedication to creating a memorable guest experience
• Experience using email and Microsoft packages
• Excellent personal presentation

Rewards and Benefits:

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part time roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [email protected].

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