Employment Type:Full timeShift:Day Shift
Description:At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.
MercyOne Central Iowa sets the standard for personalized and radically convenient care in the Des Moines metro area and surrounding counties. MercyOne Des Moines Medical Center, founded by the Sisters of Mercy in 1893, is the longest continually operating hospital in Des Moines and Iowa’s largest medical center, with 802 beds available. The hospital is one of the Midwest’s largest referral centers.
With more than 7,000 colleagues and a medical staff of almost 1,500 physicians and allied health professionals, MercyOne Central Iowa is one of Iowa’s largest employers.
Want to learn more about MercyOne Des Moines? Click here: Find a Location Des Moines, Iowa (IA), MercyOne Des Moines
Under direct supervision, the Receptionist is responsible for performing a variety of administrative duties associated with the patient intake process and supporting the clinic’s routine operations.
Key Responsibilities:
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Perform patient check-ins and complete necessary paperwork to ensure an efficient and compliant admitting process.
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Answer phone calls and direct them appropriately.
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Schedule appointments according to office guidelines.
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Obtain accurate patient and insurance information, including collecting co-pays and deductibles.
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Scan and upload patient access materials (e.g., IDs, referrals, insurance cards) into the electronic medical record.
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Prepare patient charts with necessary information for appointments.
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Handle patient check-out, including pricing services, collecting payments, and scheduling follow-up appointments.
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Assist with record filing and retrieval in electronic medical records.
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Confirm appointments for the following day and inform patients about required documentation and time-of-service payments.
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Follow up with patients regarding missed appointments and send appropriate communications.
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Perform other duties as assigned by management.
Minimum Qualifications:
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Must be at least 16 years old.
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Basic Life Support (BLS) certification required within three months of hire.
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Proof of Mandatory Reporter abuse training specific to the population served, to be completed within three months of hire.
Skills & Abilities:
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Language Ability: Ability to read, interpret, and communicate information effectively to managers, clients, customers, and the public.
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Math Ability: Ability to perform basic math functions, such as addition, subtraction, multiplication, and division, and interpret data.
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Reasoning Ability: Ability to solve practical problems and follow instructions with limited standardization.
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Computer Skills: Proficiency with Microsoft Office Suite, internet navigation, database management, and basic graphic presentation.
Preferred Qualifications:
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High school diploma or equivalent.
Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!
Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
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What We Do
Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians caring for diverse communities across 25 states. Nationally recognized for care and experience, the Trinity Health system includes 88 hospitals, 131 continuing care locations, the second largest PACE program in the country, 125 urgent care locations and many other health and well-being services. Based in Livonia, Michigan, its annual operating revenue is $20.2 billion with $1.2 billion returned to its communities in the form of charity care and other community benefit programs.
