Receptionist

Job Title

Receptionist

Job Description Summary

This role provides a top-notch experience in every interaction while delivering a variety of on-site workplace services. With a focus on anticipating needs, actively listening to residents and visitors, and ensuring every interaction is smooth, efficient, and seamless

Job Description

Key Responsibilities:

Access Pass Management:

• Request name and identification of the visitor/contractor

• Contact the person the visitor is requesting to see to confirm meeting

• Verify identification and check

• Request visitor completes sign in documentation then issue pass

• Ensures the visitor/contractor access pass is returned at the end of the visit

Locker Management:

• Manage the employee locker allocations using the required system

• Ensure all lockers are true requests, following the Storage and Locker Guidelines

• Release any locker from exiting employees for reallocation

• At times, locker checks may be performed on request from HR

Storage Management:

• Manage request for team storage either allocated to a tambour unit or fixed joinery

• Ensure that any tambours not in use are empty and the key kept with workplace

• Ensure all team storage in use is current via the quarterly storage audit

• Ensure all spare keys are tagged and recorded and kept in the keytel

Meeting Room/ Event Management:

• Manage bookings for the client meeting room spaces

• Take any requirements at the time of the booking and schedule as appropriate (Set up etc)

• Follow up bookings 48 hours in advance to reconfirm the booking

• Book any catering as required

• Follow up the caterers and process invoices to the BU cost centre

• Manage the set up and knock down

Background and Experience

• Strong receptionist / customer service background 

• Previous experience in a FOH environment at another large organisation

• Professional verbal and written communication skills 

• Ability to multi-task 

• Able to demonstrate a common-sense approach to problem solving

Qualification:

• Minimum completion of Higher School Certificate

• Minimum Certificate III in Hospitality preferred

• Australian Citizenship required

• Currently hold or must be willing to obtain security clearance

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from

• Competitive salary and opportunity for career progression

• 4 weeks annual leave a year (pro rata for part time employees)

• Being part of a growing global company

• A Supportive and flexible environment;

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but everyday. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us!

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

We are committed to keeping you, our workplaces and our client spaces safe & healthy.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: “Cushman & Wakefield”