Summary
World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.
Founded in 2011, World is the second fastest-growing insurance broker in the U.S. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.
Position Overview
The Receptionist at World Insurance Associates is responsible for managing calls coming into the main phone line, receiving, and distributing mail, as well as additional administrative duties to support the office.
Essential Duties and Responsibilities
- First line of contact to receive and distribute a high volume of calls coming into phone line
- Distribute faxes via the agency management system
- Responsible for keeping inventory of all office supplies and placing approved orders for replenishment as needed
- Performs all other general administrative related duties as assigned
- Responsible for receiving, processing and distribution of physical and electronic mail as needed
- Assist in any processing for Commercial Lines and Personal Lines departments
Qualifications
- Work experience with customer service responsibilities
- Computer savvy and proficient in MS Office including Power Points, Word, Excel, Outlook, Adobe.
- Excellent verbal communication skills
- Ability to multi-task in a fast paced and deadline driven environment
- Must be able to maintain professionalism and a positive service attitude
- Can handle sensitive information with the highest degree of integrity and confidentiality
- Strong attention to detail and excellent organizational skills required
- Exceptional customer service skills, over the phone and in person, with our customers and internal departments
- Sense of urgency and problem-solving skills
Equal Employment Opportunity
At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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Top Skills
What We Do
World Insurance Associates is a unique insurance organization offering top products and services from all major carriers, combined with personal service from local professionals.
We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial planning, retirement planning, and human capital management solutions.
Our advisors are experts in their field, and we cater to specialized industries such as transportation, last mile delivery, hospitality, medical, healthcare, self-storage facilities, sports clubs, technology, hedge funds, startups, nonprofits, education, public entity, food and beverage, retail, construction, and manufacturing.
Serving more than 200,000 clients, we have offices around the country, so you get attentive service from a local professional who personally knows you and your business and who will work with you to solve your insurance, risk, and HR management challenges.
This means you never have to compromise again when it comes to managing and protecting your most important assets—your people and your business
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