Receptionist

Job Description:

Receptionist

Bupa Health Centre, Clapham Junction, London, SW11 1TT (requirement to work across other London clinics also)

£27104 per annum, plus fantastic benefits 

Full time, 40 hours per week.

Monday – Friday plus every other Saturday.

Fixed term contract for 12 Months

We make health happen

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.

As an Receptionist you’ll be the face of Bupa, and you’ll play a key role in making our customers visit to the Centre that bit more comfortable. It’s not all front of house though, you’ll also support with the back-office admin, ensuring they continue to receive a great service after leaving the clinic. It can be demanding at times, but with the support of your colleagues and your team leader you’ll be able to leave at the end of the day knowing you’ve made a difference to each and every one of our customers.

What you’ll do: 

• Work on reception, greeting customers and helping make their appointment as smooth and friendly as possible 
• Support our clinical staff with preparation of client files and scanning documents, giving them the time to dedicate to their patients 
• Perform day to day admin to assist with the operation of the site such as post, answering calls, emails, managing card transactions, invoices and delivery notes 
• Liaise with clinical colleagues to ensure that client reports and correspondence are issued within required timeframes 
• Ensure our facilities are well presented and provide a welcoming environment, resolving or escalating any issues when required 

What you’ll bring: 

• Proven experience delivering exceptional, client focused customer service in person such as in retail, hospitality or in a similar role as a Receptionist 
• Experience working as a receptionist would be preferred, but not essential 

• Brilliant interpersonal and communication skills, able to quickly build rapport and put people at ease 
• Great time management and flexibility, you’ll need to switch tasks and support where needed throughout your shift 
• Excellent attention to detail, you’ll be doing a lot of administration, so you’ll need to have solid computing skills and an understanding of the various Microsoft office packages 

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Support with travel costs via a season ticket loan or cycle2work
• Various other benefits and online discounts
• Free onsite massages as a recognition for your hard work
• Opportunity to participate in our annual awards ceremony

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. 

At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately

If you require information regarding this role in an alternative format, please email: [email protected]

If you would like more information on the role, require an alternative format, or would like to discuss other opportunities suited to your skills and experience, please contact [email protected]

Time Type:

Full time

Job Area:

Administration

Locations:

Clinic - Clapham