Job Description
Summary:
Provides general office support with a variety of clerical activities and related tasks. The receptionist will be responsible for greeting customers, answering incoming calls, directing calls to appropriate personnel, mail distribution, and requisition of supplies, as well as additional clerical duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Greets customers
- Answers telephones and directs the caller to the appropriate person and transfers to voice mails as necessary
- Receives, sorts and forwards incoming mail
- Organizes and maintains file systems of branch clerical records
- Opens orders as necessary
- Coordinates the pick-up and delivery of express mails services (FedEx, UPS, etc.)
- Branch banking
- Assists in the ordering, receiving, stocking and distribution of office supplies
- Assists in clerical support to the branch, as assigned
Supervisory Responsibilities:
No supervisory responsibilities in this position.
Competency Standards:
- Flexibility
- Exceptional customer service and phone skills
- Proficient in Microsoft applications
- Ability to multi-task and detail oriented
- Collaboration Skills
- Customer/Client focus
- Must display professionalism in circumstances of high pressure and heavy workload
- Must demonstrate excellent organizational skills
- Ability to write routine reports and correspondence
- Ability to work independently and problem solve
- Basic knowledge of accounting principles
Education and/or Experience:
High school diploma or general education degree (GED).
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit at a desk for long periods of time, twist to reach equipment that surrounds desk, use telephone, and operate office equipment.
The company will make reasonable accommodations for known disabilities as required by applicable law. All employees are required to observe the procedures contained in the Company Handbook, devote their full time and energy to the company during work hours and to be loyal to the company at all times during their employment.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High school diploma or GED
- Exceptional customer service and phone skills
- Proficiency in Microsoft applications
- Ability to multitask and maintain attention to detail
- Excellent organizational skills
- Ability to write routine reports and correspondence
- Ability to work independently and solve problems
- Basic knowledge of accounting principles
- Professionalism under pressure and during heavy workloads
What We Do
Centric Title & Escrow serves New Mexico with title services, including title searches and examinations, issuing title insurance policies, and facilitating commercial and residential escrows. Established in 2021 in Albuquerque as a majority-owned subsidiary of Mother Lode Holding Company, it also provides other real-estate-related transaction services. The company describes itself as a people-first title and escrow provider serving customers across the state.
