Receptionist

Avista Senior Living North Mountain in Phoenix, AZ  is looking to add an exceptional, responsible RECEPTIONIST  to our Front Desk team at of our assisted living & memory care community. This position would be either FULL TIME.

The receptionist  is responsible for facilitating resident and guest enjoyment by providing information and assistance in response to a wide variety of requests. We are searching for an outstanding individuals with excellent customer service skills. You must be able to multi-task and love to work in a “fast-paced” and “positive” work environment. This vibrant receptionists will be focused on customer service and one who truly enjoys interacting with seniors. Please be responsible/dependable, goal-driven and an autonomous self-starter with an entrepreneurial passion and drive to reach the pinnacle of success.

Benefits:

• Competitive Pay with bonus structure
• Health, dental, and life insurance
• Employee assistance program
• PTO & sick leave
• Fabulous co-workers who respect and honor one another
• Professional development opportunities

Duties & Responsibilities:

• Provide exceptional customer service
• Answer telephones, direct calls to appropriate individuals in a timely, clear, concise, and professional manner
• Effectively manage business center and process incoming and outgoing mail
• Maintain a safe and secure environment, follow established safety standards
• Encourage teamwork through cooperative interactions with co-workers and other departments
• Keep front lobby area and front desk clean and organized; etc.
• Direct emergency personnel to emergency location and be contact person in case of emergency
• Document in the logbook any significant incidents
• Maintain visitor sign in/out book, reservation book for guest rooms, and completes maintenance work orders

Qualifications:

• One (1) year job related experience preferred in senior living communities (Preferred)

• Positive and engaging 

• Passion for serving others

• Being willing to be a first "great impression" for all those who enter the community through friendliness and customer service.

• Experience with dementia care preferred. 

• Ability to handle multiple priorities

• Possess written and verbal skills for effective communication and the ability to facilitate small group presentations

• Competent in organizational, time management skills

• Food handlers, first aide, and CPR certified (Or within first 3 months of employment)

• Demonstrates good judgment, problem solving and decision making skills

• Ability to make responsible choices and decisions and act in a resident’s best interest

• Proficiency in basic computer systems and design program to help design community flyers and events

• Ability to work semi-independently without direct supervision by following community procedures and guidelines and have the ability to follow through on assigned tasks

• Demonstration of proficiency in computer skills