Front Office Receptionist
Department: Front Office
Reports To: Front Office Supervisor
Job Summary: This individual is responsible for answering the telephone in a courteous and professional manner, directing calls to appropriate personnel, scheduling appointments, sending recalls, and making appointment reminder calls.
RESPONSIBILITIES:
- Greets and orients patients as they arrive for their appointments.
- Schedules, reschedules, and cancels appointments as necessary.
- Files reports and charts.
- Updates patient recalls as necessary.
- Promptly and efficiently types patient labels, charts, miscellaneous correspondence, etc.
- Maintains organized patient files.
- Assists patients as they check out, i.e., next appointment, completes super bill, accepts payment, etc.
- Telephone and Greeting
- Answers telephone calls promptly (two rings).
- Addresses the caller’s concern.
- Directs all calls to appropriate personnel.
- Identifies emergency calls and schedules appropriately.
- Performs all front desk duties between 9:00 a.m. and 10:00 a.m. daily.
- Consistent Patient Follow-Up
- Keeps an active cancellation list and uses as necessary.
- Confirms all appointments.
- Financial Responsibilities
- Obtains proper insurance information.
- Monitors the postage meter and enters postage when needed.
- Provides fee schedules and insurance information to patients.
Fillmore Eye Clinic has the right to change or modify the job description at any time or to assign duties other than those specifically listed in the section describing essential functions.
Job Type: Full-time
QualificationsEDUCATION AND EXPERIENCE:
- High school diploma or equivalent.
- Two years experience in customer service preferred
ESSENTIAL SKILLS AND ABILITIES:
- Excellent customer service and communication skills.
- Accurate data entry.
- Ability to work as a team member.
- Management of multiple tasks simultaneously.
- Motivation to succeed.
- Strong organization with attention to detail.
- Empathetic personality with concern and respect for patients’ needs.
- Composure under pressure.
Skills Required
- High school diploma or equivalent
- Two years of customer service experience
- Excellent customer service and communication skills
- Accurate data entry
- Ability to work as a team member
- Ability to manage multiple tasks simultaneously
- Strong organization and attention to detail
- Empathetic personality with concern and respect for patients' needs
- Composure under pressure
What We Do
Fillmore Eye Clinic is a Southern New Mexico eye-care practice offering comprehensive diagnostic, routine, and specialized ophthalmic services. Its care includes cataract and corneal surgery, laser vision correction, glaucoma and diabetic eye care, and treatment for macular degeneration and dry eye. The clinic’s certified eye doctors serve patients across Alamogordo, Las Cruces, Deming, Ruidoso, Silver City, and Truth or Consequences, emphasizing current technology, quality care, and customer service.
