Job Summary:
Provides a broad range of clerical functions for physicians and patients.
Essential Values-Based, Leadership and Management Competencies:
Demonstrates competencies in line with the five core values that are the foundation of all activities performed by employees in order to achieve the Mission of Artesia General Hospital
- Servant Leadership: Demonstrates competence in serving others and prioritizing their needs.
- Excellence: Demonstrates competence in striving for the highest quality in all aspects of work.
- Respect: Demonstrates competence in respecting others and valuing their contributions.
- Virtuousness: Demonstrates competence in maintaining high ethical standards and integrity.
- Innovation: Demonstrates competence in embracing new ideas and technologies to improve healthcare.
- Community: Demonstrates competence in fostering a sense of community and collaboration.
- Education: Demonstrates competence in promoting continuous learning and development
ESSENTIAL FUNCTIONS:
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- Greet patients, visitors and co-workers in a prompt, courteous, and helpful manner.
- Maintain appointment scheduler and follow office—scheduling policy.
- Register patients in a complete and accurate manner to conform to all regulatory requirements.
- Collect monies at time of service.
- Reviews provider medical records to gather information for approvals from the various insurance plans.
- Handle pre-certification and referrals.
- Handles all prior authorizations on test as well as medications.
- Follow up on prior authorizations; ensure that they are completed prior to scheduled date.
- Answers the phones
- Relays messages to and from the providers to the patients.
- Ensures the end of day reconciliation is complete each night before close.
- Preform basic clerical duties as required.
ADDITIONAL RESPONSIBILITIES:
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- As assigned.
KNOWLEDGE/SKILL/ABILITIES:
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- Knowledge of office equipment and ability to handle multi-time telephones.
- Basic math and computer skills.
AGE-RELATED COMPETENCIES: Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position.
Information Management: Treats all information and data within the scope of the position with appropriate confidentiality and security.
Risk Management/Quality Management/Safety: Cooperates fully in all Risk Management, Quality Management, and Safety Activities and Investigations.
MINIMUM POSITION QUALIFICATIONS:
- Education – High school diploma or equivalent.
- Work Experience – Customer service, computer. Experience in a healthcare setting preferred.
- Training – none.
- License/Certification – N/A
ENVIROMENTAL CONDITIONS: Work environment consists of daily patient contact, which may include exposure to blood, or other body fluids.
Skills Required
- High school diploma or equivalent
- Customer service experience
- Computer experience and basic computer skills
- Basic math skills
- Experience in a healthcare setting
What We Do
Artesia General Hospital is a nonprofit general medical and surgical facility providing advanced, compassionate healthcare services including primary care, emergency care, surgery, orthopedics, and behavioral health to communities in Artesia, Carlsbad, and Roswell, NM.
