Why Join Us: At Salem Five Insurance, you will be part of a team that delivers more than just coverage, we provide peace of mind to the clients we serve. With experienced professionals across six Massachusetts offices and access to a broad network of trusted carrier partners, we work together to create tailored insurance solutions that reflect each client’s unique goals and values. Whether supporting families, businesses, or individuals with complex needs, you will play a key role in delivering clarity, care, and professionalism every step of the way.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Answer multi-line telephone Transfer calls to the appropriate person, offer voicemail or take accurate messages.
- Greet and screen visitors/clients in a professional manner and promptly notify appropriate person of arrival.
- Maintain a professional office environment and promote a positive image for the agency.
- Coordinate UPS shipping for various overnight packages. Verification and follow-up on confirmation of deliveries for clients and Account Managers.
- Perform various clerical duties to include but not limited to, typing, photocopying, faxing, collating, and shredding miscellaneous paperwork.
- Prepare daily outgoing mail for the agency and process through the postage meter.
- Manage all incoming mail for SFIN, including opening, sorting, and date-stamping each item upon receipt, and assigning it to the appropriate Account Manager or department to ensure timely and accurate handling.
- Help to sort, stamp and distribute declaration pages.
- Operate standard office equipment such as photocopiers, computers, printer, multi-line telephone, facsimile machine, postage meter and scale.
- Assist Manager in various duties as needed.
- Responsible for training new personnel at front desk answering phones and assisting customers.
- Demonstrates compliance with banking business laws and regulations as defined in company policies and procedures pertinent to the position.
- Assumes additional responsibilities as requested.
- Regular attendance is essential to this position.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience, and/or training; or equivalent combination of education and experience.
Benefits/Incentives:
We offer a comprehensive benefits package designed to support your well‑being and success, including medical, dental, and vision coverage; Flexible Spending and Health Savings Accounts; 401(k) matching; and tuition reimbursement. You will also enjoy additional perks such as our employee referral program, annual holiday reception, summer family outing, and more.
Salary Range: $45,000- $55,000
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, and performance. This range may be modified in the future.
Ready to apply? If this job sounds like a fit for you, then click on Apply/Apply Now in this posting. We look forward to talking with you.
No unsolicited resumes accepted from agencies.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High school diploma or GED, or equivalent combination of education and experience/training
- One to three months of related experience and/or training, or equivalent combination of education and experience/training
- Regular attendance
What We Do
Salem Five is a financial services company with deep roots in Massachusetts - proudly serving individuals, families, and businesses since 1855. We offer a full range of services: • Personal & Business Banking • Home Lending (Salem Five Mortgage Company) • Insurance Solutions (Salem Five Insurance) • Wealth Management & Trust Services As a mutual organization, we operate with our customers, employees, and communities in mind - not shareholders. With over $8 billion in assets and 30+ branches across Eastern MA, we’re one of the region’s largest banks - and one of the first to embrace online banking innovation. Member FDIC. Equal Housing Lender.
