Receptionist

Be the First Smile Our Patients See!

Do you love helping people, staying organized, and thriving in a fast-paced environment? Are you looking for a career where you can make a meaningful difference every day? Dakota Eye Institute is seeking a welcoming, professional, and patient-focused Receptionist to join our Linton team!

As the first point of contact for our patients, you'll play a vital role in creating an outstanding experience from the moment they walk through our doors. If you're energized by customer service, enjoy multitasking, and take pride in delivering exceptional care, we'd love to meet you.

 What you will do

In this role, you will serve as a front line representative for our Linton clinic supporting reception and administrative job duties and serve as a backup for Linton team members. 

 Reception – Primary Role

• Scheduling, Insurance, and Data Entry

  • Schedules, reschedules, and cancels appointments as necessary following current scheduling protocols

  • Updates patient recalls as necessary

  • Places telephone calls to no-show appointments; reschedules as needed

  • Inputs & updates patient demographic information

  • Inputs insurance information

  • Verifies patient’s insurance eligibility

• Patient Check-In/Check-out   

  • Checks patients in, greeting everyone in a pleasant and professional manner

  • Tracks patients in the reception area and communicate with them, as needed

  • Evaluates chart data to verify all information has been received, completed, and signatures obtained

  • Scans patient’s insurance card into the system and ensures insurance information is accurate

  • Ensures that proper authorization or referral is collected from the patient

  • Assists patients in obtaining authorization or referrals that have not been received by the practice

  • Enters all new patient demographic information into the computer

  • Marks arrival time of patient in office and makes sure the patient is seen on time.

  • Collects and inputs co-pays, refraction fees and any other known, non-covered or outstanding charges.

  • Maintains the cash drawer; responsible for payments received at the front desk.

  • Completes opening and closing procedures as scheduled

• Administrative

  • Answers telephone calls in order to address patient questions, schedule appointments, or directs calls to appropriate personnel

  • Assists with incoming and outgoing mail

  • Ensures reception waiting areas are kept tidy and clean at all times.

  • Assists with cleaning of the Linton Clinic

  • Performs other duties as required

Optical & Contact Lens Services - Secondary Role

This role also assists with optical and contact lens patient care as needed. Responsibilities may include educating patients on eyewear and contact lens options, assisting with frame selection and eyewear dispensing, processing orders, communicating with patients regarding order status, supporting contact lens fittings and follow-up care, troubleshooting patient concerns, managing inventory and supplies, and providing exceptional customer service throughout the patient experience. 

What Makes You a Great Fit

We're looking for someone who:

• Loves delivering exceptional customer service
• Brings a positive, professional attitude to every interaction
• ​​​​Stays calm and organized during busy clinic days
• Communicates clearly and compassionately
• Enjoys working both independently and as part of a collaborative team
• Has strong attention to detail and administrative skills
• Is comfortable using computers and healthcare technology systems

Qualifications

• High school diploma or equivalent required
• Previous medical office experience preferred
• Experience with electronic health records (EHR) systems is a plus
• Passion for creating an outstanding patient experience

Why Join Dakota Eye Institute?

At Dakota Eye Institute, we're more than an eye care practice. We're a team of dedicated professionals committed to providing an unprecedented level of patient care and service. Our board-certified ophthalmologists, optometrists, and staff work together to improve lives through exceptional vision care.

We are equally committed to our employees by offering:

• Professional development and career growth opportunities
• A supportive, team-oriented culture
• Recognition for your hard work and contributions
• Meaningful work that impacts patients every day

Our Benefits

• 401(k) Retirement Plan with Employer Contribution
• Medical & Dental Insurance
• Health Savings Account Employer Contribution
• Vision Benefits
• Wellness Benefits
• Paid Time Away
• And More!

Schedule

This is a part-time position working 30 to 32 hours per week, with a consistent schedule of Monday through Thursday, approximately 8:30 a.m. to 5:00 p.m. Enjoy a predictable workweek with Fridays off, allowing for a healthy work-life balance while supporting patients in a rewarding healthcare environment.

Ready to join our team?

If you're looking for a rewarding career where your professionalism, compassion, and customer service skills truly matter, we encourage you to apply today!

Apply online: Dakota Eye Institute Careers