Receptionist

JOB SUMMARY:

The Receptionist greets all visitors, directs them to appropriate staff and provides information as directed.  The Receptionist operates the telephone system using Microsoft Teams to route incoming calls.  The Receptionist receives and distributes mail and messages and prepares outgoing mail and packages. The Receptionist maintains the receipt, storage and issuance of office supplies.

ESSENTIAL FUNCTIONS:

• Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
• Answering, screening and forwarding incoming phone calls.
• Receiving and sorting of daily mail, documents, packages, courier deliveries and delivers or distributes them.
• Accept payments from families for Family Services Department.
• Assist with inventory and ordering of janitorial supplies.
• Request maintenance, repair and maintain and order supplies for office equipment (copier, coffee maker, water filtration).
• Provide assistance to all Staff by assisting colleagues with a variety of administrative tasks including special projects, copying, faxing and scanning.
• Assist with security credentials for staff and visitors as needed.
• Provide excellent customer service.
• Other duties may be assigned as necessary.

KNOWLEDGE, SKILLS, ABILITIES:

• Possess effective interpersonal skills to effectively work with a variety of people and personalities; including individuals of diverse races, cultures and economic backgrounds.
• Ability and desire to provide outstanding customer service.
• Excellent writing and verbal communications skills.
• Must demonstrate an extremely high regard for confidential and sensitive information.
• Proficient in Microsoft Office. 
• Bilingual – English and Spanish.

EDUCATION, EXPERIENCE:

• High School Diploma.
• Two years or more related experience and/or training; or equivalent combination of education and experience.    

PHYSICAL REQUIREMENTS NECESSARY TO PERFORM THIS JOB:

• The ability to sit in a meeting for extended periods of up to three or four hours at a time, as well as intermittent physical activity including bending, reaching, and ability to lifting up to 25 pounds.
• The ability to speak and hear in order to give and receive detailed information through verbal communication in person, using the telephone, and/or at community meetings; exchange ideas and convey detailed information accurately to co-workers, volunteers and others.
• Able to drive to off-site locations; requires a current Arizona driver’s license, a clean driving record, auto insurance (certain level of coverage is required to receive mileage reimbursement) and a trustworthy vehicle needed.

WORK ENVIRONMENT AND CONDITIONS:

• The majority of duties are performed in an office setting; performing detailed work sitting at a desk and working on the computer. 
• There may be periods of being on an undeveloped or construction site which may be of uneven terrain with exposure to dirt, dust, dampness, construction debris, extreme temperatures, construction noises, fumes and odors from construction materials.

TOOLS AND EQUIPMENT USED:

• Employee must be proficient in or able to use or learn to use office equipment such as computer, printer, phone, copiers, calculator, and fax machine and other communication vehicles.
• Dress code is business attire.